Job Description

You will join the Service Management and Support Group, which promotes service management best practices and tools across the organization. Working within the framework of a cloud-based SaaS service management platform (ServiceNow), you will contribute to the configuration, customization, extension, and support of tools used across all CERN services. As part of the ServiceNow developer team, you will play an active role in evolving the platform, supporting continuous improvement, and helping deliver efficient, high-quality services in line with ITIL principles.
Your responsibilities

• You contribute to various new developments and platform customisations, including improving the end-user experience of searching content on the CERN Service Portal through guided search schemes and AI features offered by the platform.
• You review how the Service Management platform handles synchronisation of location information with other platforms and databases at CERN, eliminating the chance for discrepancies.
• You collaborate with the Service Desk and other stakeholders to design and implement a new user interface for supporters across CERN, based on the technology proposed by the tool provider.
• You contribute to the operation, configuration and support of the platform to ensure first-class availability, including rota and end-user support duties, smooth application of patches and platform-wide upgrades released by the platform provider, for a system handling tickets for over 750 services across CERN.

Your profile
Experience:

• Previous experience working with a large-scale, cloud-based SaaS platform (such as a CRM, service management, or similar enterprise system) is an advantage.
• Experience with complex data models, database design and data integration (ETL) would be an asset but not required.

Skills:

• Strong programming skills, in particular good knowledge of JavaScript. Python is a plus.
• Web application debugging and web services (REST/SOAP) knowledge;
• Experience with front-end technologies (HTML/CSS/jQuery); AngularJS is an advantage.
• Spoken and written English, with a commitment to learn French.

Eligibility criteria:

• You are a national of a

. * By the application deadline, you have a maximum of two years of professional experience since graduation in Computing (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.

• You have never had a CERN fellow or graduate contract before.
• Applicants without University degree are not eligible.
• Applicants with a PhD are not eligible.

Additional Information
Job closing date: 18.01.2026 at 23:59 CET.
Contract duration: 24 months, with a possible extension up to 36 months maximum.
Working hours: 40 hours per week
Job flexibility: Hybrid
Target start date: 01-April-2026
Job reference: SCE-SMS-2025-293-GRAE
Field of work: Software Engineering and IT
Benchmark job: 200020 - Computing Engineer
Global Benefits

• A monthly stipend between 5196-5716 Swiss Francs per month (tax free) depending on your degree.
• 30 days of paid leave per year plus 2 weeks annual closure.
• Coverage by CERN's comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Family, child and infant monthly allowances depending on your individual circumstances.
• A relocation package (installation grant and travel expenses) depending on your individual circumstances.
• Possibility to extend your contract up to 36 months.
• On-the-job and formal training including language classes.

Overview of CERN - Discover a world where the impossible is made possible!
At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.
Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.
If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!
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