\\nJob Description:

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer\\\'s IT productivity and contribute to the organization\\\'s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and responsibilities:

• Allocate and organize resources in IT department and on vendor side to ensure service availability, continuity and good quality; monitor and advise on shift coverage needs
• Monitor and track SLAs and KPIs, productivity and effectiveness of IT support services
• Ensure teams maintain accurate and timely documentation and updates
• Implement performance management reporting and share results
• Communicate with internal and external stakeholders on a regular basis regarding progress on projects, performance and potential business risks
• Accountable for the execution of the service management processes
• Manage and improve Incident, Problem, Change management processes
• Help to ensure innovations, quality of service and manage cost of delivery by working with efficiency
• Contribute to the definition of global rules and standards for the service
• Create and develop documentation as per the projects or initiatives requirements (e.g. SOP, IQ creation)
• Plan, write, implement and review the Computer Systems Validation protocols in place within highly regulated industries
• Make sure that all computer-based systems are operating as intended (with documents to prove it) and meet regulatory requirements
• Take responsibility as author and/or reviewer of various validation documents

Requirements:

• Experience in Service Delivery Management and Stakeholders Management
• Incident/Change Management
• Strong ability to analyze and interpret data and provide insights
• Knowledge of CSV and Qualification
• Good understanding of and motivation for working in regulated environments (GxP)
• Lab environment knowledge is an advance
• Proven ability to prioritize and manage multiple demands, projects and cross-functional teams
• Experience in technical communication, which includes but is not limited to technical writing, instructional design, technical editing, copyediting or proofreading, quality assurance, and user experience design
• Experience with gathering feedback and measuring success in documentation efforts (i.e. usage analytics, real-time critical feedback, gathering business feedback, et al)
• Strong written and oral communication skills, and experience presenting formally or informally
• Fluent in German and English language
• Demonstrate strong sense of urgency handling critical issues with possible high business impact and allocating resources accordingly
• Evident ability to involve and communicate effectively with necessary stakeholders, understand business requirements

Benefits:

• Fishing for Friends program - our referral program
• Refreshments in the D-ploy office
• Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits
• Company-sponsored events

Is IT in your DNA?\\n \\n \\n \\n \\n \\n

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