\\nEntreprise :

Our client is a prestigious private bank dedicated to providing high-net-worth clients with customized financial solutions and exceptional service. With a strong commitment to technology and innovation, the bank is seeking talented IT Support Technicians to join their team and ensure the smooth operation of IT systems, providing top-tier support to both internal staff and clients.

Description du poste :

Level 1

End-User Support:

• Provide first-level technical support to bank staff and clients, resolving hardware and software issues promptly and professionally.
• Assist with the setup and configuration of desktops, laptops, printers, and other IT peripherals.

Troubleshooting:

• Identify, diagnose, and resolve common IT problems, including network connectivity issues, login problems, and email-related queries.
• Document and track support tickets to ensure timely resolution.

Software Management:

• Assist in the installation, configuration, and maintenance of software applications.
• Provide user training on basic software usage and troubleshooting.

Security Compliance:

• Assist in ensuring that IT systems and data are compliant with security and regulatory requirements.
• Participate in security awareness training and contribute to the bank\\\'s cybersecurity efforts.

Level 2:

Advanced Troubleshooting:

• Handle more complex technical issues that cannot be resolved at Level 1, including server and network problems.
• Collaborate with Level 3 support or external vendors when necessary to resolve issues.

Hardware Maintenance:

• Conduct hardware repairs and replacements for desktops, laptops, and peripherals.
• Perform routine hardware maintenance tasks, such as updates and upgrades.

System Administration:

• Assist in user account management, Active Directory administration, and access control.
• Monitor and maintain server and network infrastructure for optimal performance.

Documentation and Reporting:

• Create and update IT documentation, including manuals, knowledge base articles, and incident reports.
• Provide regular status updates and reports to IT management.

Description du profil :

• Bachelor\\\'s degree in Information Technology or a related field.
• 3+ years of experience in IT support, with a focus on Level 2 support.
• Proficiency in Windows Server, Active Directory, and network troubleshooting.
• Experience with hardware maintenance and advanced technical problem-solving.
• Strong analytical and organizational skills.
• Fluency in French AND in English

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\\n \\n Jobeo\\n \\n

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