Job Description

Keywords: 1st level, support, IT technician, helpdesk, service desk, user support, junior IT, m365 Location: Bern, up to 2 remote days per week Our client, a Bern-based telecom company, is looking to hire a Junior IT Support Engineer to strengthen their newly created internal IT team. This is an onsite-focused role that supports the company's operations and employee productivity. The position was created as part of building up an internal IT support function following the end of a long-term partnership with an external provider. As a Junior IT Support Engineer, you will work closely with and be guided by a senior colleague, supporting around 140 employees across the business.
You will

• Provide 1st-level support for workplace setups, laptops, and internal tools
• Assist with onboarding and offboarding, including device setup and user account creation
• Help triage and follow up on tickets through the service desk and onsite visits
• Troubleshoot common hardware, software, and access issues
• Support with maintaining IT documentation and improving recurring processes
• Gain experience with M365, Intune, Windows 11, Jira, Confluence, and IT automation tools
• Learn from and collaborate with a senior team member in your daily work

You bring

• First experience in IT support or helpdesk, either from an internship, apprenticeship, or junior position
• Basic understanding of Windows systems and workplace technologies
• Interest in growing your skills in M365, Intune, and automation
• A proactive, reliable working style and eagerness to learn
• English fluency; additional languages are a plus
• A collaborative mindset and motivation to grow within a supportive team

Looking for a hands-on entry point into internal IT with learning opportunities and responsibility from day one? Apply now to join a growing international team in a supportive and tech-savvy environment.
We aim to provide feedback within five working days.
Uber den Job
Vertragstyp: FULL_TIME
Spezialisierung: Technology
Fokus: Software & Engineering
Branche: Telekommunikation
Gehalt: confidential
Arbeitsplatz: Hybrid
Karrierestufe: Berufseinsteiger
Sprache: Englisch - Beruflich
Standort: Bern FULL_TIME
Referenznummer: X3BFJ6-88000A54
Veroffentlicht am 19. Juni 2025
Berater: Samir Hertig neuchatel-and-bern technology/software-and-engineering 2025-06-19 2025-08-18 telecommunications Bern Bern CH 3000 Robert Walters https://www.robertwalters.ch https://www.robertwalters.ch/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true