Job Description

Introduction
We want to be the best in Zermatt...
As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo -- "doing good for our guests" and "hospitality by heart" -- is something we truly live as a team. Become a part of it!
We are looking for motivated employees for the upcoming winter season 2025/2026. Apply now!
Your main tasks

• Welcome guests upon arrival.
• Efficiently organize and manage reservations and seating arrangements in the restaurant or event area.
• Ensure close cooperation with the kitchen and service staff to guarantee smooth operations.
• Handle guest requests and inquiries professionally and resolve complaints in a friendly and solution-oriented manner.
• Guide and support service staff when needed.
• Maintain cleanliness and order in the guest areas.
• Actively support the Maitre d'Hotel in daily operations and organization.
• Oversee restaurant procedures and ensure high quality and service standards.
• Assist with billing and payment processes.

Benefits

• The possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Tasch
• Employee, family & friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
• A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during dedicated employee swimming hours
• Through our development program, you have access to various courses, for example with the company Ritzy
• Discounts on seasonal or annual mountain lift passes with the Zermatt resident card
• Employees who are unable or do not wish to work both the winter and summer seasons in Zermatt are supported--together with our partner hotels--in finding a complementary position

Your profile

• Several years of professional experience in the hospitality or restaurant industry are required.
• Strong communication and interpersonal skills.
• High resilience and the ability to efficiently manage multiple tasks simultaneously.
• Excellent organizational and problem-solving abilities.
• A friendly, professional, and service-oriented demeanor.
• Solid knowledge in the bar area is an advantage.
• Responsible and able to work independently.
• Flexibility regarding working hours, including shift work, evenings, and weekends.
• Good command of French and/or English; knowledge of German is an advantage.

Mont Cervin Palace
Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.

Skills Required