Job Description

Location:

Basel, Switzerland

Employment Type:

Full-Time

About the Role

Swiss Himmel GmbH is seeking a highly experienced and driven

Lead Application Support Engineer

to support and manage business-critical applications within a global banking environment. This full-time position is based in

Basel, Switzerland

, and is ideal for a professional with close to two decades of experience in IT services, including deep expertise in banking systems, SAP technologies, and modern cloud platforms such as Microsoft Azure.

The successful candidate will play a key role in ensuring the stability, security, and continuous availability of Tier-1 financial applications while leading operational excellence, automation initiatives, and cross-functional collaboration across global teams.

Key ResponsibilitiesApplication Operations & Support

Provide expert

24x5.5 production support

for Tier-1, business-critical applications within the

Data and Reconciliations

domain. Diagnose and resolve complex application, infrastructure, and data-related incidents across a distributed technology landscape. Ensure uninterrupted operations for systems supporting

Group Operations, Risk, Global Finance, Legal & Compliance, and Wealth Management

functions.
IT Service Management & Compliance

Lead and govern

Incident, Problem, and Change Management

processes in a global, multi-stream environment using tools such as

ServiceNow

and

Jira

. Act as a production gatekeeper, ensuring disciplined release management through

Pre-Release Checklists (PRCs)

and established governance processes. Plan, coordinate, and execute

Business Continuity Management (BCM)

and

Disaster Recovery (DR)

testing in line with regulatory and audit requirements.
Cloud & Technology Integration

Serve as a key technical contributor for

cloud migration initiatives

, supporting the transition of multiple applications to

Microsoft Azure

. Manage and troubleshoot application components deployed across Azure services, including

Azure Data Factory, ADLS, Databricks, and Kubernetes

. Support platform and database migration activities involving

UNIX/Linux, Oracle, and PostgreSQL

environments.
Automation & Continuous Improvement

Drive

SRE and automation initiatives

through scripting and tooling (Python, Shell). Implement proactive monitoring, alerting, and observability solutions using

AppDynamics, Splunk

, and related APM tools. Lead continuous improvement initiatives using

Agile practices

, including sprint planning, retrospectives, and operational dashboards.
Required Skills & QualificationsExperience

18+ years

of overall experience in Technology Services.

10+ years

of hands-on experience in the

Banking and Financial Services

domain with large global institutions. Approximately

10 years of SAP experience

, including: SAP NetWeaver SAP NetWeaver Portal SAP Fiori ABAP Functional exposure to

SAP HR, Finance, and Payroll integrations

.
Technical Expertise

Strong hands-on experience with

Unix/Linux

, shell scripting, and database technologies (

Oracle, PostgreSQL, SQL

). Solid experience with

Microsoft Azure

, containerization (

Docker, Kubernetes

), and cloud-native services. Working knowledge of

Python, Java, or JavaScript

. Experience with

ETL tools

(e.g., Informatica) and middleware technologies (

MQ, ORCA

). Proficiency in job scheduling tools such as

Autosys

and

Crontab

.
Domain Knowledge

Strong understanding of

banking applications

, particularly in

Reference Data and Reconciliations

(e.g., TLM, CTC, Intellimatch, ETD). Experience supporting

Investment Banking operations

, including client onboarding, trade processing, and settlements.
Leadership & Soft Skills

Excellent communication and stakeholder management skills, with the ability to engage senior business and operations leaders. Proven leadership capabilities, including mentoring teams and driving high-performance delivery in complex environments. Strong analytical, problem-solving, and decision-making abilities.
Education

Bachelor's degree in

Computer Science, Engineering

, or a related technical discipline.
Job Type: 100%

Work Location: In person