Job Description

Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person's Cruise in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Conde Nast Traveler in the publication's 2022 Readers' Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World's Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
PURPOSE OF POSITION
You ensure fullest guest satisfaction during pre-and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information of the destination, and organize the program in accordance with Viking Standards. You are expected to participate in an official training before the start in this position.
YOUR RESPONSIBILITIES
Arrival at hotel from airport/vessel

• Check arrival manifest and be in close contact with the Drivers for arrival time at the hotel
• Co-ordinate arrival of guests from the vessel with the Program Director
• Check rooming lists with Hotel Reception and discuss check-in procedure
• Organize baggage service with porters
• Welcome guests upon arrival in accordance with the Viking Standards, explain and assist with check- in and make sure all the guests receive Viking documents

(Welcome Letter, optional excursion booking form)

• Inform guests about desk hours and where to find you
• Explain time and location breakfast/business center/ wellness/concierge etc.
• Inform guests about the timing of the Welcome Walk
• Give the guests suggestions about what to do on arrival

General

• Demonstrate leadership and take ownership over the group of guests
• Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
• Maintain a good relationship with the Viking contact person of the hotel
• Suggest restaurants for lunch/dinner and make reservations if needed
• Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
• Receive and handle guest complaints
• Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
• Keep logbook updated about guests, problems, requests etc. for your colleagues so they are informed

Shore Excursions: included and optional excursions

• Present and sell the optional excursions
• Keep track/process the optional excursion bookings
• Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
• Co-ordinate all shore excursions
• Instruct and brief local guides prior to excursions
• Fill out vouchers and upload them into the MXP-system
• Handling/explaining of Quiet Vox audio equipment
• Coordination of all excursions including audio equipment
• Instructing and briefing local guides prior to excursions
• Accompanying of all excursions and walks

Departure from hotel to airport/vessel

• Co-ordinate and assist with guest's departure arrangements (e.g., flight changes) to airport
• Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure and reconfirm this with porter
• Provide a final farewell in accordance with the Viking Standards
• Co-ordinate the departure of guests from the hotel to the vessel with the Program Director

YOUR PROFILE

• Experience in hotel / tourism industry
• Excellent English skills, other languages (German and French) are an asset
• Good computer knowledge (Office, MXP) administrative experience
• Excellent organizational and communication skills
• Positive and extravert personality, neat appearance
• Stress resistant, flexible, problem-solving skills
• Ability to work independently, service-oriented and guest focused
• Experience with American, British, Canadian, and Australian guests is an advantage
• Valid work permit for Switzerland

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate's personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.