Job Description

Founded in 2019, Ekkiden is an international consulting group fostering an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability sectors. We work with major accounts and SMEs across France, Switzerland, Spain, and Germany.

The role:

We are looking for an experienced consultant to join a

Level 2 IT support team

(4 people) as part of a mission based in Geneva. This is a

hands-on, 100% on-site position

.


The consultant will bring in-depth expertise in

Microsoft technologies

,

workstation management

,

VMware/Omnissa VDI infrastructure

, as well as

monitoring and performance tools

.



Particular attention will be given to

testing quality

,

technical documentation

, and

service performance

.


They will work closely with the Level 1 support team, assisting with escalations and ensuring the proper functioning of collaboration tools such as

Outlook, Microsoft Exchange, and Teams

.

Responsibilities:

Infrastructure & Workstation Management

Handle incidents and requests escalated to Level 2. Assist and coordinate Level 1 support for issues related to Outlook, Exchange, Teams, and other Microsoft services. Administer and support the

Omnissa platform

(formerly VMware EUC: Horizon, Workspace ONE, UEM) for

VDI/DaaS and endpoint environments

. Manage and optimize the

Microsoft stack

(Windows 10/11, Intune/SCCM, Entra ID, Teams). Ensure the

stability, compliance, and security

of workstations and mobile devices.

Monitoring, Performance & Optimization

Administer on-premise monitoring tools for infrastructure health and capacity. Implement and operate

user experience monitoring tools

(ControlUp or equivalent). Diagnose and optimize infrastructure paths to improve performance and stability. Deploy automated benchmarks and integrate them into the monitoring layer.

Identity, Security & Deployment

Configure and administer

Entra ID (Azure AD)

and access policies. Administer

Microsoft Teams

to ensure secure and reliable collaboration. Define and execute

application, OS, and patch deployment strategies

. Apply

security and compliance best practices

on endpoints.

Automation, Testing & DevOps

Develop and maintain

PowerShell scripts

for automation and optimization. Contribute to

CI/CD pipelines

using GitHub for infrastructure automation. Knowledge of

Terraform

(or equivalent IaC tool) is a plus. Apply testing and validation practices to ensure deployment quality.

Service Management & Documentation

Use

ServiceDesk+ (ITSM)

for incident, change, and problem management. Participate in

cmdm/MDM administration

for endpoint and mobile security. Write clear documentation:

runbooks, technical guides, and procedures

for L1/L2 teams. Ensure

knowledge sharing

and effective communication between teams. What we're looking for:

Technical Skills

Strong expertise in

Microsoft technologies

and

endpoint management

(Intune/SCCM, Windows, Teams, Entra ID, Exchange, Outlook). Hands-on experience with the

VMware/Omnissa EUC suite

(Horizon, Workspace ONE, UEM). Solid experience in

monitoring, troubleshooting, and performance optimization

(ControlUp or equivalent). Ability to deploy and integrate

performance benchmarks

into monitoring workflows. Excellent command of

PowerShell

for automation and optimization. Good knowledge of

CI/CD environments

and GitHub; Terraform is a plus. Familiarity with

ITSM tools (ServiceDesk+)

and

MDM/cmdm

solutions.

Professional Experience

Minimum

15 years of experience

. Proven experience in

L2 infrastructure support

within on-premise environments. Experience in

banking, insurance, or legal sectors

is a major advantage. Knowledge of

high-security and compliance-constrained environments.

Languages

English

: Minimum C1 (professional proficiency). *

French

: A strong asset.