Job Description

Are you ready to gain hands-on experience and kickstart your career in the thrilling world of Sport? Nidecker Group, a leading name in board sports brands, is looking for a motivated and enthusiastic Customer Service Intern to join our team. This internship offers a unique opportunity to learn from experienced professionals, work on real customer interactions, and contribute to a high-energy, rider-focused organization. You'll support our Customer Service function, gaining valuable insight into operations, communication, and logistics within an international action sports brand.
Duration: We have internship opportunities varying in lengths, 4-months to 1 year duration.
Start date: In order to ensure continuity, we would love to welcome our next interns from October 1st onwards.
Tasks

• Assist in resolving customer inquiries via email, chat, or phone.
• Provide accurate product and service information to customers.
• Help manage support tickets and follow up on customer issues.
• Contribute ideas to improve overall customer satisfaction and experience.
• Assist with logistics and communication for our B2B and B2C network.
• Collaborate with internal teams to ensure smooth service delivery to consumers
• Assist in resolving warranty requests from both end-consumers, shops and distributors

Requirements

• Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.).
• Strong communication skills in English (additional languages are a plus).
• A customer-first mindset with attention to detail and empathy.
• Interest in outdoor or action sports -- snowboarding knowledge is a bonus!
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Team-oriented, proactive, and eager to learn

Benefits

• An opportunity to work with a renowned company at the forefront of innovation in sports and footwear.
• A supportive and collaborative work environment committed to sustainability and excellence.
• Hands-on experience working on projects and having a direct impact.
• Mentorship from our experience teams.

Ready to Ride with Us?
We'd love to hear from you! Drop us your resume and a cover letter and let us know what excites you the most and your ideal internship duration. Whether you're looking for a few months of hands-on experience or a longer-term gig, we're all ears!
About us
Nidecker Group oversees some of the world's top board sports brands, including Emerica, eS, Etnies, Jones, Nidecker, Thirtytwo, and #YES.
Based in Rolle, our HQ office represents some of the fastest-growing brands in the snowboarding and footwear industries and collaborates with over 60 distributors across more than 40 countries.
For further details, visit our website.
Nidecker Group
The Nidecker Group is home to the most innovative and inspirational action sports brands: Nidecker, Yes., Jones, Now, Flow. We create, operate, and accelerate industry-leading brands internationally with one goal: to inspire and enable athletes to lead the progression of their sport.
Founded in 1887 in the Swiss Alps and one hundred percent family owned, every generation has been fuelled by a passion for innovation and action sports. We began our story as master craftsmen, making wooden wheels and tables before moving on to sleds and cross-country skis. In 1912 we started manufacturing alpine skis, then water skis, monoskis and finally snowboards in 1984. Today, we are the oldest action sports company in the world and have built highly successful brands, which have played an integral role in the evolution of every industry in which we've been involved for over five generations.

Skills Required