Job Description

An Exhilarating Opportunity
Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Night Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
Key Responsibilities

• Be passionate about maintaining a service standard that embraces time as the 'new' luxury and therefore deliver 'FIVE-style' service in a timely manner to the highest level of expectation - all while having fun with the FIVE Vibe!
• Execute the night audit procedure after all hotel outlets closure
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes, VIP reports, daily business reports.
• Maintain high standards of personal appearance and grooming.
• Comply at all times with FIVE standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required, to include Gift Card redemption.
• Resolve guest complaints or otherwise follow up with manager.
• Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted, and support receipts are properly filed/attached.
• Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
• Be familiar with hotel services and promotions and promote them.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies, procedures, and service standards, including all safety policies.

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues

What We're Looking For

• Hands-on approach with a 'can-do!' work attitude
• Commitment to delivering exceptional guest services with a passion.
• Passion for guest service.
• Minimum of 3-year previous Hotel experience and knowledge of Opera is an asset.
• Excellent written and verbal communication in English and German
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Must be highly organized and energetic and possess the ability to get the job done.
• Perfect grooming, always on a neat and tidy appearance
• Swiss work permit holder or EU ID / Passport holder
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

FIVE Zurich Switzerland