\\n Working with Us
Challenging. Meaningful. Life-changing. Those aren\\xe2\\x80\\x99t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You\\xe2\\x80\\x99ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .

At Bristol Myers Squibb, we are inspired by a single vision \\xe2\\x80\\x93 transforming patients\\xe2\\x80\\x99 lives through science. In oncology, hematology, immunology and cardiovascular disease \\xe2\\x80\\x93 and one of the most diverse and promising pipelines in the industry \\xe2\\x80\\x93 each of our passionate colleagues contributes to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS\\xe2\\x80\\x99s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Position:

The Operations Manager, Scheduling and Cell Logistics position will be responsible of supervising a high-functioning team of Operations Specialists, Scheduling and Cell Logistics, who are the primary point of contact for our clinical treatment centers, couriers, apheresis collection centers, distribution warehouse and manufacturing sites. The goal is to ensure this team are trained and supported in order to handle and triage a high volume of daily phone calls and emails. This person must maintain strong relationships with other partners across the Cell Therapy Franchise to ensure best-in-class customer service is delivered to our internal and external partners. This position will report to the Senior Operations Manager, Scheduling and Cell Logistics and will collaborate closely with the Site Account Manager, Scheduling and Cell Logistics.

Position is office-based in Boudry with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

Weekend and holiday on-call support is required as assigned.

Overtime may occasionally be required as assigned.

Travel is possible up to 10%. International travels as assigned.

Education and Experience:

Bachelor\\xe2\\x80\\x99s Degree or 5 years equivalent work experience

2 years of direct or indirect people management required

Work experience in scheduling, planning, operations, customer service, logistics, supply chain preferred

GxP/Regulated Experience preferred

Responsibilities:

Manage team of specialists who create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics

Plan & execute team building

Accountable for team performance

Able to lead and provide basic cross-regional back-up support

Interact with internal and external stakeholders over the phone and email

Ensure a positive end-to-end customer experience

Oversee plans of action for issues throughout the patient journey.

Solution issues through the patient journey or escalate to management.

Lead escalations and exception processes such as product returns, product replacements, and out of spec product

Communicate issues and solutions with management and key internal and external stakeholders.

Act as first escalation point for treatment sites and stakeholders

Ensure resources in place to support treatment site training on patient scheduling processes

Analyze feedback from customers and partners and provide action plans as assigned

Facilitate meetings with matrix team members

Organize and facilitate team meetings

Ensure adequate coverage to manage day-to-day operations

Maintaining positive, inclusive, and professional team atmosphere

Managing given resources and identify resource needs

Hire and develop direct reports

Ensure direct reports are properly trained

Ensure direct reports are aligned with team strategy

Understand and champion global strategy and role of Scheduling and Cell Logistics

Provide input into goals and plans to deliver on global strategy

Own, manage, and drive continuous improvement of processes as assigned

Own change actions deviations, investigations, CAPAs, and effectiveness checks as assigned

Own, author, update, and implement procedures and work instructions

Manages relationships with regional partners as assigned (e.g., distribution hub, logistics partners, etc.)

Establish and maintain a trusted relationship with BMS internal stakeholders and clinical partners

Act as SMEs on global projects as assigned

Lead and manage regional projects

Lead at least 1 working group

Audit phone calls and emails to ensure answers meet performance expectations

Knowledge, Skills, and Abilities

Highly self-motivated, self-aware, and professional

Ability to work independently and in groups

Flexible in responding to quickly changing business needs

Exceptional customer service orientation

Skilled at managing tense situations and de-escalate

Eager to work with teams from other regions and cultures

Able to share workspace for independent and collaborative work

Strong sense of ownership and accountability

Passion for leading teams and developing people

Strong communication (written and verbal) and presentation skills

Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion

Fluent reading, speaking, and writing skills required in English and another European languages preferred

If you come across a role that intrigues you but doesn\\xe2\\x80\\x99t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as \\xe2\\x80\\x9cTransforming patients\\xe2\\x80\\x99 lives through science\\xe2\\x84\\xa2 \\xe2\\x80\\x9d, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.\\n \\n \\n \\n \\n \\n

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