Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.


This Position reports to:


Order Management Lead

Your role and responsibilities

As an

Order Management Specialist

, you serve as the primary point of contact for customers and business partners regarding

Low Voltage Products

within the

Electrification

business area, based in

Baden, Switzerland

.
Reporting to the

Head of Order Handling

, you play a key role in supporting the

sales team

by leveraging your customer service expertise to manage and respond to customer inquiries efficiently and professionally.



The work model for the role is: #hybrid

You will be mainly accountable for:

Coordinate with internal teams to provide effective solutions to customer inquiries and ensure smooth order and delivery processes. Monitor order status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction. Handle invoicing and customer account setup in accordance with internal guidelines and sales team input. Communicate clearly via phone and email with customers and internal stakeholders to ensure transparency and resolve issues efficiently.

Qualifications for the role:

Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage 5 - 7 years of professional experience in order processing or a similar role Agile and proactive mindset with a proven ability to take ownership of customer issues Solid knowledge and experience in customer service Confident user of SAP Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills Fluent in German and English; good command of French (spoken and written); additional languages are a plus

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and

manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams

work closely with industry partners, delivering advanced solutions that support rapid growth, energy

transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers,

low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability(TM) Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
The recruitment is led by Stephan Himmel, Talent Partner at ABB Switzerland Ltd.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.