Job Description

Details:
Mission and objectives:
Office for the Coordination of Humanitarian Affairs, established in December 1991 by General Assembly resolution 46/182. OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.
Context:
This Online Volunteering assignment is hosted by the Staff Welfare Unit (SWU), Office for the Coordination of Humanitarian Affairs (OCHA), in Geneva. The assignment supports the SWU Peer Helper Network of OCHA staff volunteers by building a structured micro-learning library within the existing SharePoint / Microsoft Teams space ("Peer Helper library").
The Online Volunteer will work under the guidance of a designated SWU focal point and will deliver outputs on a weekly basis for review. The work is deliverables-based and designed for completion within eight (8) weeks.
Task type:
Research
Task description:
To develop a small, practical and reusable Peer Helper Library in Sharepoint / Microsoft Teams that supports peer helpers with consistent, culturally appropriate learning materials and simple engagement tools (read-reflect-quiz). The library will help peer helpers strengthen core skills and align on yearly focus themes.
Responsibilities:
1) Propose a simple information architecture for the Teams Peer Helper Library (folders/pages, naming conventions, and navigation).
2) Curate and standardize learning materials for selected core themes (recommended: Active Listening and Empathy), ensuring accessibility and cultural appropriateness.
3) For each theme, develop a micro-learning set following a consistent structure: curated resources, reflection prompts, and a short quiz.
4) Draft hub/library-ready text and short descriptions for each resource (purpose, key takeaway, estimated time to read/watch).
5) Create a simple, low-effort engagement model for peer helpers (how to use the library individually and in group settings).
6) Prepare a short handover note / SOP for SWU on how to update the library (adding/replacing resources, versioning, and quality checks).
7) Incorporate SWU feedback iteratively and maintain a clear tracker of what was added/updated.
Ultimate result of service:
A usable, structured and SWU-reviewed Peer Helper Library in Teams containing micro-learning materials that: (i) reinforce key peer helper skills through consistent, quality-controlled content; (ii) provide simple reflection and quiz prompts to encourage engagement; and (iii) offer a reusable template and SOP to enable ongoing maintenance by SWU.
Proposed workplan (8 weeks):
Weeks 1-2: Confirm themes and scope; design library structure; create resource tracker; curate first set of materials; draft 'How to use' note.
Weeks 3-4: Finalize Theme 1 micro-learning set (resources + reflection + quiz) and upload to Teams; incorporate SWU review.
Weeks 5-6: Finalize Theme 2 micro-learning set (resources + reflection + quiz) and upload to Teams; incorporate SWU review.
Weeks 7-8: QA pass (links, formatting, consistency); finalize SOP/handover package; finalize tracker/log; submit completion package.
Requirements:
Education:
University-level studies (completed or ongoing) in a relevant field such as social sciences, international relations, international law, public policy, psychology, public health, education, communications, knowledge management, human resources, or related disciplines.
Candidates from diverse academic backgrounds are welcome, provided they demonstrate strong writing/editing, content curation, and knowledge-structuring skills.
Experience / skills:
Experience in content curation, writing/editing, learning design, knowledge management, or communications. Ability to produce clear, practical guidance and to organize content for end-user adoption. Familiarity with MS Teams/SharePoint content organization is an advantage.
Work Hours: 16 - 20 hours per week

Skills Required