Job Description

We're looking for motivated, engaged people to help make everyone's journeys better.
The PMO Group Operations supports organization by leading high-impact projects and driving the execution of key business priorities across the organization. This role is responsible for identifying opportunities, structuring cross-functional initiatives, and ensuring timely delivery and alignment with strategic objectives. Acting as a force multiplier for the COO, the PMO Group Operations ensures operational focus, facilitates decision-making, and strengthens coordination between business units and leadership teams. He acts as a strategic partner and trusted advisor of the COO, driving alignment, execution, and operational excellence across key initiatives.
Main Duties & Responsibilities
Strategic Project Leadership & Portfolio ManagementLead the planning, execution, and monitoring of strategic initiatives driven by the COO and Group Operations. Establish portfolio management practices to ensure prioritization, resource allocation, and benefits tracking. Align all initiatives with organizational priorities, KPIs, and governance frameworks.

Governance & StandardsDefine and maintain PMO methodologies, tools, and templates. Support governance and communication for COO-level decisions and leadership follow-up. Ensure compliance with planning, approval, and reporting standards.

Execution & Delivery ManagementOversee delivery of key projects, ensuring scope, timelines, budgets, and quality are achieved. Manage risks and issues proactively, escalating as needed. Act as an integrator across business units to remove roadblocks and drive execution.

Decision Support & ReportingPrepare strategic briefings, dashboards, and performance updates for the COO and senior leadership. Provide insights and recommendations to enable effective decision-making. Develop communication materials for EMB, Board, and other governance bodies.

Stakeholder Engagement & CollaborationPartner with senior leaders and project owners to ensure alignment and accountability. Strengthen coordination across business units and foster a culture of transparency and execution excellence.

Value Creation & Continuous ImprovementPromote adoption of best practices in project and portfolio management. Track and validate benefits realization of initiatives. Identify opportunities for efficiency improvements and embed continuous learning.

Core Competencies and Requirements
EducationUniversity degree in Business Administration, Management, Engineering, or a related field. Master's degree or relevant certifications (PMP, PRINCE2, Agile, Lean Six Sigma) preferred.

Work ExperienceSeveral years of experience in strategy, operations, or project management within a global or matrixed organization. Demonstrated success in leading complex, cross-functional initiatives at senior stakeholder level. Experience in organizational transformation, operational excellence, or strategic execution preferred.

Technical / Language Skills
Certifications, licenses and registrationsStrong project and portfolio management expertise, including planning, monitoring, and reporting. Proficiency with collaboration and reporting tools (e.g., MS Project, Smartsheet, Power BI, SharePoint). Strong business and financial acumen. Fluent in English; Additional languages are an asset - French preferred.

Core Competencies RequiredLeadership & Influence: Ability to lead cross-functional initiatives and influence senior stakeholders. Excellence & Execution: Strong results orientation, with the ability to deliver under pressure. Business Acumen: High-level understanding of organizational priorities and ability to connect initiatives to strategic outcomes. Analytical Thinking: Skilled at synthesizing complex information into actionable insights. Stakeholder Management: Strong interpersonal and communication skills with ability to build credibility and trust. Adaptability & Resilience: Effective in navigating ambiguity and change within a fast-paced environment. Continuous Improvement: Seeks opportunities to enhance processes, methodologies, and outcomes through innovation and learning.

If you want to be part of a team that helps make travel and culinary memories, join us!