Job Description

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Elevate Extraordinary Journeys: Join Us as a Private Travel Manager
Are you passionate about curating unparalleled travel experiences and building lasting relationships with high-net-worth individuals? Do you thrive in a world of luxury and exclusivity?
As part of the new team, you will ignite our members' passion for travel with unrivalled experiences at the most incredible properties and locations, alongside our exclusive access to the best dining and most sought-after entertainment venues around the globe. Private Travel Managers will build deep relationships with their members, becoming experts in their preferences. This isn't just about booking holidays-it's about making personal recommendations for transformative experiences and crafting magical journeys that leave lifelong memories.
We're looking for someone who embraces change with confidence-someone who transitions effortlessly in a dynamic environment without compromising service excellence. You'll have the drive to help build and grow our Private Travel division to new heights, contributing your passion and ideas to its long-term success.
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We invite you to apply for the role of Private Travel Manager, where you'll craft bespoke itineraries, manage elite client relationships, and orchestrate unforgettable experiences. If you're ready to make a meaningful impact and lead in the realm of luxury travel, we want to hear from you!
Key Responsibilities:

• Curate Luxury Itineraries: Design bespoke travel plans for high-net-worth individuals, reflecting their unique preferences and requirements.

• Client Relationship Management: Build and maintain strong connections with key private members and family offices, to ensure high levels of satisfaction.
• Client Acquisition and Networking: Attract new members by promoting luxury travel services, leveraging existing networks, and expanding the client base through regular networking.
• Event Development and Hosting: Create, attend, and host events to showcase offerings, engage with members, and enhance the visibility of the services provided.
• Experience Curation and Internal Collaboration: Collaborate with product and content teams to develop unique experiences, work with concierge services, destination specialists, and operations teams to ensure seamless execution of travel plans, and handle sensitive client information with the highest level of discretion and confidentiality.
• Industry Knowledge: Stay informed about the latest luxury travel trends to continuously enhance the quality of services offered.
• DMC Partnerships: Leverage and expand strong relationships with Destination Management Companies to ensure premium on-the-ground service and foster long-term collaborations in key destinations.

Requirements:

• Advanced proficiency in both written and spoken German and English (C1 level or higher as per the Common European Framework) is required for this role.
• Proficiency in Swiss-German, French and/or Italian is highly advantageous.

• Proven experience as a Travel Manager or Travel Consultant for high-net-worth or luxury clients, with a strong portfolio of ultra-luxury travel arrangements.
• Expertise in the global luxury travel market, with established connections and access to exclusive networks and services.
• Exceptional interpersonal skills, with the ability to engage with and understand the needs of discerning clientele.
• Strong problem-solving skills, with the ability to handle last-minute changes and challenges with grace and efficiency.
• Superior organizational skills and attention to detail, ensuring all travel plans are flawlessly executed.
• Availability to provide round-the-clock service to clients, as needed.
• Proficiency in using advanced travel management software and luxury travel tools. Added Bonus if experienced with a GDS system.
• Demonstrate a strong ability to adapt to new challenges, tools, and methodologies in a fast-paced and evolving environment. The ability to transition seamlessly through change without compromising service excellence and are energized by the opportunity to help shape and elevate the Private Travel division, actively contributing to its ongoing growth and success.

Guidelines for Hybrid/Home Office :

• Located in Switzerland or United KIngdom.
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click

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Benefits:
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
?Rewards designed around you:

• A competitive salary depending on experience, including rewarding commission structure.
• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
• Hybrid/Remote working. You can combine working from home and working from the office. If you don't live near our London office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please follow some of our
Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.
Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Video.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."
Thank you for considering a career with us. Don't miss the opportunity to join our team!

Skills Required