Job Description

Tasks
We support the Operations Division by providing a holistic process management approach and supporting overarching Operations initiatives.

• Drive process improvement: Plan, facilitate, and follow up on workshops; analyze and redesign processes; develop methods to measure change impact
• Advance process management standards: Develop and maintain tools, methods, and related training programs
• Ensure process quality: Model processes in line with internal standards and tools (e.g. ProX)
• Foster a strong process culture: Design exchange formats and promote Process Excellence across the organization
• Manage key interfaces: Maintain relationships with departments (e.g. Flight Ops, Ground Ops, Crew Training, Operations Steering), support cross-functional initiatives
• Strengthen operational capabilities: Develop and manage Operations knowledge training, enable cross-functional learning across the organization

Contact
Diana Munzinger
Human Resources
Swiss International Air Lines AG
E-mail address for inquiries
Benefits
Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Behind the scenes
Video:
Join SWISS
Our common goal is to make each customer's flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.
Requirements
We are looking for an open-minded, self-motivated, and flexible aviation enthusiast with an engaging personality, someone who thrives on driving improvement initiatives by actively involving stakeholders at all levels and applying their expertise and experience to create meaningful impact.

• University degree in Business Administration, Organizational Development, Social Sciences, or comparable professional experience
• Proven experience in process management
• Solid understanding of IT tools and their application to improve process efficiency
• Strong analytical and conceptual thinking skills
• Proficient in designing and facilitating workshops
• Experienced in coordinating multiple initiatives simultaneously
• Excellent communication skills, with empathy and a proactive mindset
• Fluency in German and English, both written and spoken
• Familiarity with an operational airline environment is an asset

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
About Swiss International Air Lines AG
Swiss International Air Lines (SWISS) is Switzerland's leading air carrier. With one of Europe's most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland's traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world's biggest airline network.