Job Description

How you will make an impact:

The Brand Licensing Program Manager is a customer-facing, hands-on role responsible for supporting and scaling our Brand Licensing program across the Asia-Pacific region, with a primary focus on Japan. You will serve as the main point of contact for customers licensing award and performance data, helping them translate insights into impactful marketing activations that highlight their network achievements.



You'll collaborate closely with Sales, Product, Marketing, Market Insights, and Customer Support teams to ensure a seamless customer experience--from onboarding through award launches and ongoing program optimization. If you enjoy managing complex programs, building strong client relationships, and working cross-functionally in a fast-paced, global environment, this role offers the opportunity to make a meaningful impact. This is an individual contributor role.

Primary Responsibilities:

Customer Program Management:

Serve as the primary liaison for APAC customers' brand licensing reports and awards; guide clients through onboarding, delivery, and execution of brand licensing programs.

Award Delivery & Asset Management

: Coordinate and manage end-to-end award delivery, including creating report web pages, customizing templated collateral, and maintaining a client portal for organized asset distribution.

Regional Sales Support:

Partner closely with the regional sales team to support customers who have won and licensed awards, ensuring timely execution and alignment with commercial goals.

Launch Planning & Execution:

Coordinate award launch timelines with customers to support local announcements and marketing campaigns highlighting network performance.

Cross-Functional Collaboration:

Work alongside Product, Marketing, Sales, Support, and Market Insights teams to resolve customer inquiries, surface process improvements, and bring new awards or claims to market.

Data & Process Optimization:

Assist with data organization, verification of regional ISP and carrier information, and workflow improvements to streamline delivery from internal teams to customers.

Customer Advocacy & Enablement:

Organize and archive client use cases; support the creation of brand case studies; consult on regional projects highlighting network performance; and provide feedback to Marketing on future market engagements.

Knowledge & Skill:

Minimum of 5 years of experience in program management and/or account management, with exposure to project management and product development. Proven success managing customer-facing programs and building long-term client relationships across multiple geographies. Strong organizational and prioritization skills, with the ability to manage multiple initiatives in a fast-paced, evolving environment. Excellent attention to detail and analytical skills; able to translate technical data into customer-friendly insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Support teams to drive program success. Superior written and verbal communication skills in English and Japanese; able to communicate effectively with both technical and non-technical audiences.
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).

Preferred

Experience supporting marketing campaigns, product launches, or brand partnerships. Familiarity with internet connectivity technology and terminology. Would like to see a background in telecommunications or a closely related technology industry. Demonstrated ability to identify and implement process improvements. Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience). Experience working on global or regionally distributed teams.

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that's what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston Victoria, British Columbia, and Warsaw, and employees around the world, we are a truly global organization. We are an equal-opportunity employer dedicated to building an inclusive and diverse workforce.

Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but also include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We'll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:


Competitive compensation packages; including a long-term equity program. Comprehensive group benefits package. Company sponsored retirement savings plan. Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more! Generous holiday allowance, sick leave, parental leave, flexibility including Summer Fridays, and the opportunity to work from abroad. Charity matching and time off for community volunteering. * Regular virtual and in-person events and socials.