In this challenging position, you will be responsible for the service lifecycle management of a product family, as well as for the planning and execution of strategically relevant projects for Hilti Global After Market Service. Together with the product development team and the global service community you will develop and ensure implementation of global standards for physical repairs and service levels. You will have joint responsibility to guarantee continuous improvement of service quality, efficiency and customer satisfaction.
If you’re new to the industry, you might nothave heard of us. We provide leading-edge tools, technologies, software, andservices for the global construction industry, and beyond. At Hilti strongcustomer relationships create solutions that build a better future, where thereis pride and a sense of belonging across our 120 global locations. It’s wherepeople explore possibilities, leverage their potential, own their personaldevelopment, and grow lasting careers.
You will play a key role in product development projects to establish the link between the knowledge available in the service community and the development of new products by defining and managing design to service actions.
You will be responsible for the definition of service concept and standards for your product category as well as for the training concept and knowledge transfer.
In strong collaboration with global team of experts you will ensure the implementation of repair standards and performance targets for different service regions.
In the scope of our global strategy and together with a highly performing team you will shape the future of our global service organization by managing high impact (interdivisional) projects.
Our Global After Market Engineering Team is anchored at the very highest levels of Hilti and fosters leaders within Hilti. If you have passion, want to learn by doing, coach others, interact with all levels of the organizations, travel internationally and
drive to make a difference then this is the place for you. The location of the role is based in Kaufering at our development site, which allows to interact and connect with key functions from the development and project teams of all business areas.
We aim to further increase the diversity in our team in all dimensions, we are closely connected, we live continuous improvement, support each other and live an inclusive working culture. Last but not least we have a lot of fun - come and join us.
You will be working with a team of people striving for excellence, with an open, inclusive and supportive culture. Bring your own perspective and achieve results together with others.
Come to a place where you will own your development and career journey: global or local, cross-functional or as a specialist. If you’re willing to go the extra mile, there is no limit to what you can achieve.
Relish the views from our modern and state-of-the art offices. Enjoy a variety of healthy foods from the campus restaurants, keep in shape at the in-house gym, or commute with our e-bikes free of charge. You will be amazed what the alpine life has to offer.
For the full range of benefits, take a look at https://careers.hilti.group/en/where-we-are/schaan-liechtenstein/
About you: you are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, where a job title is not considered a final destination but the starting point.