Job Description

The Hotel Regina is located in the emblematic village of Wengen, in the Jungfrau Region in the heart of the most beautiful panoramas in Switzerland, classified as a UNESCO World Heritage Site.
Our room department is looking for a:
Receptionist / Asssistant Front Office Manager
As a host and ambassador of the hotel, you will collaborate closely with Housekeeping, Sales and Marketing, Maintenance, and Food and Beverage departments to maintain high-quality standards in accordance with Relais & Chateaux requirements. You will be responsible for the overall smooth operation and economic efficiency of the reception department. Additionally, you will supervise and implement operational standards as well as internal hotel rules and regulations.
Tasks
CONTRACT: 100% permanent contract, starting date: August 2025 or to be discussed.
MISSIONS:
Non-exhaustive list of activities & tasks

• Create unique experiences and act as an ambassador for the hotel and destination in collaboration with the Marketing Manager.
• Convey a positive image of the hotel through exemplary attitude and professionalism.
• Ensuring that all departments receive the correct information.
• Help coordinate the Sales & Marketing operations, in line with starways and the General Manager.
• Assist Manage the Spa bookings and operations.
• Assist in Supervising and training reception and reservations staff up to Relais & Chateau Standards
• Monitor the day's departures and arrivals and coordinate with the housekeeping department.
• Handling customer requests and complaints and implementing standards procedures to manage them.
• Define the accommodation pricing policy with the hotel manager.
• Ensuring administrative follow-up of the team (scheduling, training, etc.)
• Manage/coordinate customer invoicing and supervise cash handling.
• Assist other departments when needed.

PREREQUISITES:

• 3 years' experience in a similar position.
• Hotel training required.
• Language skills: German and English.
• Organisational skills and diplomacy.
• Sense of responsibility, customer service and perfection.
• Dedication to your job.

BENEFITS

• Staff accommodation and full board available on-site.

Requirements
PROFILE:

• 2 years of experience in a similar position
• Training in hospitality/ kitchen required.
• Language skills: German, French or English.
• Team player, with good organizational skills and diplomacy.
• Sense of responsibility and customer service.
• Motivated and eager to learn.

Benefits
BENEFITS:
Possibility of on-site accommodation
Food offer for the staff available
To apply please send an email to : Melanie Cattin at
Hotel Regina Wengen
Nestled in the charming, car-free village of Wengen, Hotel Regina offers a picturesque escape surrounded by the beauty of the Jungfrau region.
Our unique location provides breathtaking panoramic views, peaceful tranquility, and easy access to a wealth of outdoor adventures, making it the ideal destination for relaxation and exploration.

Skills Required