Job Description

Position Overview:
Hotel Silberhorn & Spa, a renowned hotel located in the heart of the beautiful Swiss Alps in Wengen, is seeking a dedicated and reliable Receptionist (m/f/d) to join our team for the upcoming summer season.
Key Responsibilities:

• Guest Reception & Check-In/Out - Warmly welcome guests, handle check-ins and check-outs efficiently, and ensure a smooth arrival and departure experience.
• Guest Communication - Assist guests with inquiries via phone, email, and in person, providing helpful information about the hotel and Wengen.
• Billing & Payments - Process reservations, invoices, and payments accurately while ensuring correct account handling.
• Reservations & Coordination - Manage bookings, coordinate room assignments, and work closely with other departments to ensure seamless operations.
• Service Excellence - Provide personalized recommendations and assistance to enhance the guest experience, ensuring high satisfaction.
• Daily Administration - Maintain guest records, update the system, and handle administrative tasks related to reception duties.
• Collaboration - Work closely with housekeeping, F&B, and other teams to ensure smooth hotel operations and top-tier guest service.
• Multilingual Service - Communicate with international guests in English and German (additional languages are a plus).

Requirements:

• Experience & Skills - Previous experience in a reception or front office role in the hotel industry is an advantage.
• Language Proficiency - Fluent in English, fluent in German is an advantage (additional languages such as French are a plus).
• Guest-Oriented Mindset - A warm, welcoming personality with a passion for hospitality and excellent customer service.
• Organizational Talent - Ability to multitask, stay organized, and handle administrative tasks efficiently.
• Communication Skills - Strong verbal and written communication skills, both with guests and internal teams.
• Tech-Savvy - Familiarity with hotel reservation systems (e.g., Opera Cloud) and basic computer skills.
• Flexibility & Team Spirit - Willingness to work in shifts, including weekends and holidays, and collaborate with a dynamic team.
• Professional Appearance - A well-groomed and professional demeanor that reflects the high standards of the hotel.

Your Benefits at Beaumier

• Competitive Salary & Benefits - We offer attractive compensation and additional perks.
• Unique Work Environment - Work in breathtaking destinations surrounded by nature and culture.
• Career Growth & Training - Opportunities for professional development and internal career progression.
• Staff Accommodation - Housing options available for employees (depending on location & availability).
• Healthy Meals Options - Enjoy high-quality meals by Felfel during working hours.
• Lifestyle & Leisure Discounts - Discounts on hotel stays, F&B, and local activities such as skiing, wellness, and outdoor experiences with our partners.

How to Apply:
If you are excited to be part of our team and contribute to creating unforgettable guest experiences, we would love to hear from you!
Please send your application, including your CV and relevant documents to Christian Hofgen .
Join us at Beaumier in Wengen and bring your hospitality vision to life in the heart of the Swiss Alps!
Hotel Silberhorn & Spa, Wengen
Wenigboden 1347
3823 Wengen Angelernt