Job Description

Position

Retail Performance Coordinator - 18-month Fixed-term Contract

The mission of the Retail Operations & Performance Team is to provide each Market and Boutique with the appropriate tools, processes, trainings and performance reports, that are instrumental to successfully drive Boutique Operations, achieve Performance goals and deliver the ultimate Customer Experience.


As Retail Performance Coordinator, you will play a key role in supporting the Team activities related to performance monitoring, data quality management, reporting and analysis. Your primary objective will be to provide clear visibility on consolidated Retail KPIs and Metrics to Market and Boutique stakeholders, fostering a data-driven culture.


In this mission you will be collaborating with the Retail Communities in Markets, as well as the TAG Heuer HQ extended Commercial Team.

Job responsibilities

Retail Performance Analysis & Reporting

Help define the key KPIs and Metrics that will be monitored at HQ, Market and Boutique levels to evaluate the Retail Performance Prepare and deliver recurring reports to support the Performance Reviews with the Markets and/or the Top Management Consolidate the Market feedbacks from the Monthly Performance Reviews and propose personalized action plans Respond to ad-hoc requests for reporting, performance analysis and studies, identify and communicate trends and share internal and external benchmarks

Retail Projects Support

Follow-up on the KPIs on tool usage, organize trainings and refreshers when needed Assist and contribute to projects related to Boutique performance activities, including data governance and harmonization, new reporting tools, boutique clustering, etc. Partner with other departments (Marketing, CRM, Training, Product, etc.) to animate the Weekly Retail Newsletter with engaging content Provide ad hoc support to various Team Projects

Profile

University Degree or equivalent, with a first successful experience in an Analyst or Retail Performance position Experience in a Premium or Luxury Retail Business is a plus Strong analytical skills with the ability to collect, organize, analyze, and present significant amounts of data with accuracy and attention to detail Proven ability to translate data into actionable insights Excellent communication and presentation skills Proactive and autonomous with a constant drive for improvement Team player with empathy and the ability to build relationships across diverse cultural environments and foster collaboration with internal and external stakeholders Languages: fluency in English is mandatory, French is a plus Familiarity with performance and data management systems (PowerBI, GCP, Salesforce, etc.) is a plus Proficient in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook)

TAG Heuer

MAISON

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1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph's design and enhancing its responsiveness--a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer's ethos, our prominent partnerships and brand ambassadors express the brand's passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitova. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.