Job Description

About Us
At the rex, we are dedicated to creating a unique mountain experience where guests can re-energize and immerse themselves in Zermatt's breathtaking surroundings. We achieve this by focusing on three core pillars: pure and nutritious mountain cuisine, a proactive hospitality approach, and wellness spaces all embracing the natural surroundings around us. Each team member plays a vital role in helping us bring these experiences to life.
We are seeking creative, passionate individuals who are eager to grow in their craft and help us shape unforgettable guest experiences that reflect the essence of mountain life.
Become a part as of August 2025
Position: Receptionist
As the receptionist at the rex, you are the heart of our hospitality and the first point of contact for our guests. Your role is pivotal in creating a warm and memorable experience from the moment they arrive until their departure. You are not just managing check-ins and check-outs; you are crafting personalized journeys for each guest, ensuring their stay is smooth, enjoyable, and tailored to their needs. Whether it's assisting with reservations, recommending local activities, or enhancing the ambiance of the hotel, you are essential in shaping the overall guest experience. Your attention to detail, warm demeanor, and proactive approach help ensure that every guest feels at ease and re-energized during their time at the rex.
What You'll Do:

• Create Memorable Guest Experiences: Ensure that every guest enjoys an unforgettable journey from the moment they arrive until their departure. You'll assist with planning and enhancing their stay in Zermatt, always listening carefully to their needs and requests.

• Flawless Operations: Manage all transactions accurately in our Property Management System (Mews Systems), ensuring the smooth execution of all Front Office processes.

• Set the Ambiance: Help maintain the hotel's welcoming atmosphere, from selecting the right music to adjusting the lighting, contributing to a relaxing and enjoyable environment for our guests.

• Personalized Welcome: Greet and bid farewell to our guests with a personal touch, ensuring they feel genuinely welcome and appreciated throughout their stay.

• Support at the Bar: Assist the barkeeper when needed, contributing to the overall guest experience. We offer comprehensive bar training to ensure you can provide this support effectively.

• Manage Reservations & Guest Correspondence: Efficiently handle guest reservations and ensure all inquiries are responded to promptly and reliably. You create personalied journeys for guests including suggesting and booking activities, restaurants and other services to complete their time in Zermatt.

Who We Are & What We Offer:

• Dynamic and Supportive Team: Be part of a motivated, young team that values innovation and initiative. Your creativity and input are always welcome.

• Respectful Environment: We foster a culture of fairness, respect, and teamwork. Even in high-pressure moments, our focus is on collaboration and mutual support.

• Personalized Guest Experiences: Our mission is to offer each guest a tailored, unforgettable stay. You'll play an important role in making that happen.

• Sustainability & Origin of products : We believe in transparency and sustainability, supporting local producers and using organic ingredients.

• Structured Onboarding: A thorough onboarding process ensures you feel comfortable and prepared in your role from day one.

Who You Are:

• Open and Curious: You are eager to learn, enjoy interacting with people, and love making connections with others.

• Passionate Host: You thrive on creating unforgettable experiences and are dedicated to making every guest's stay extraordinary.

• Creative and Resourceful: You know how to make the most of available resources and come up with innovative solutions to enhance the guest experience.

• Organized and Communicative: You excel at coordination and organization, and you communicate clearly and effectively with colleagues to ensure seamless operations.

• Team Player: You are ready to jump in and support your colleagues whenever needed, ensuring the team functions smoothly.

• Language Skills: You are fluent in both German and English; French is a plus.

the rex