Job Description

Richemont Customer Service Junior Project Manager
12-month fixed-term contract
CONTEXT
Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to:

• Define and implement a global client service strategy:

• Ensure a consistent, simple, straightforward and hassle-free service journey to our clients
• Turn customer service into a competitive advantage
• Participate in the client data collection to enhance the Maisons' data strategy
• Organize and oversee the worldwide service network for all products (22 repair platforms worldwide, boutique workshops, and an external network)

HOW WILL YOU MAKE AN IMPACT?

• Support Group Customer Services team in various projects aimed at enhancing Richemont client experience. This includes:

• Supporting the continuous improvement of our repair platforms, with a focus on lean principles, visual management, and optimized repair processes
• Participating in the digitalization of our activities to improve efficiency and client experience
• Supporting the improvement of both internal and external repair networks
• Helping leverage new technologies to drive further efficiency
• Actively manage stakeholder relationships across Richemont Maisons and RCS Regions, under the guidance of Senior Project Managers, ensuring alignment with the global client service strategy
• Adopt a customer-centric mindset for Richemont to turn customer service into a competitive advantage
• Provide data analysis and insights to support project decision-making and drive effective project implementation
• Develop a strong understanding of the luxury industry and the evolving landscape of customer service, with a focus on Richemont's multi-branded environment

HOW WILL YOU EXPERIENCE SUCESS WITH US?

• Master's degree in engineering, with 1 or 2 years of relevant professional experience
• Excellent communication skills in English (both written and spoken). Proficiency in French is an advantage
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
• Proactive and dynamic, you take initiative and enjoy business and technical challenges
• Comfortable at collaborating effectively in a multicultural and matrix environment, building strong relationships with stakeholders across different teams and regions
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)
• Willingness to travel internationally as required

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US
1. If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call.
2. As a next step, you will have interviews with the Senior Project Manager, and any relevant internal stakeholder. Also, you will have a final interview with our HR Business Partner.

Skills Required