Job Description

Manpower
?
We are seeking a Roaming Network Support Engineer to join our client's team on a permanent, hybrid basis in Bern. Our client is a leading global provider of mobile roaming and interconnect solutions, trusted by mobile network operators worldwide to deliver seamless connectivity and high-quality communication services.
With a strong focus on innovation, reliability, and customer satisfaction, the company enables mobile operators to connect effortlessly through advanced IPX, signaling, and roaming hub technologies. Operating in a truly international environment, this organization values collaboration, technical expertise, and a proactive approach to solving complex global network challenges.
?
Main Responsibilities:
- Provide technical support to international mobile network operator customers using IPX and Roaming Hub services.
- Handle customer inquiries, perform troubleshooting, and deliver detailed service performance analyses and reports.
- Conduct service testing, validation, and comprehensive documentation of customer integrations.
- Monitor international network infrastructure, including SS7, Diameter, and GRX, as well as service systems such as STPs, DRAs, and the Roaming Hub.
- Participate in a 24/7 on-call rotation to ensure timely emergency support and service continuity. Your Profile:
- Hands-on experience with SS7, Diameter, GTP, and DNS protocols, as well as roaming technologies.
- Technical education in telecommunications or related field, with a solid understanding of mobile network architecture.
- Strong communication skills and the ability to work effectively in an international, multicultural environment.
- A proactive, reliable, and resilient team player with a strong sense of responsibility and customer commitment.
- Willingness to participate in on-call support duty.
?
Are you interested in this opportunity?
I look forward to receiving your CV.
If you have any questions, feel free to contact Aneta Andrzejewska at +41 58 307 2967 or connect via LinkedIn: Aneta Andrzejewska.
Even if this particular role isn't the right fit for you, we'd still love to hear from you ? Experis IT has numerous exciting opportunities across Switzerland. You can find all our current openings at https://de.experis.ch.
Branche: Telekommunikation
Funktion: Personalwesen

Skills Required