Job Description

Job summary:

Representing the brand values and mission, offering the highest level of service to a wide-ranging clientele and liaising with the back-of-house team to ensure shop always presents excellence, this is a dynamic, people-focused role responsible for delivering successful sales and customer experiences. Projecting a warm and kind image and passionate and helpful product knowledge, the role requires significant multi-tasking and prioritising skills and is the key customer facing function at the company.

Key Responsibilities:

Sales and Customer Experience

- Serving clients and delivering a sales ceremony in line with company values and brand essence

- Being up to speed with all products including any new seasonal additions and guiding clients to make purchases in line with their tastes and needs

- Taking orders and special orders, liaising with production to ensure their successful and timely fulfilment

- Daily checking existing orders and preparing for their correct (packaging) delivery at the requested time

- Following up on any uncollected orders in time/throughout the day

- Making and serving drinks according to set standards and prepping any drinks or products in advance of the day

- Ensuring products are presentably and safely packaged when purchased

- Building warm relationships with clients and cultivating regular/repeat purchases

Shop Presentation and Stock Management

- Morning preparation to ensure products on shelves are fully stocked, necessary packaging is in the shop and the vitrine is laid of with daily products

- Restocking of the shop floor with products during the day

- Tracking items that are selling out and informing production at the daily morning meeting

- Monitoring sell-by-dates of packaged items on shop floor

- Packaging ready-made items as and when needed to ensure all available items are presented on the shop floor

- Ensuring shop is clean, cleared and well-presented and merchandised at all times

- Liaising with rest of the team in advance when further packaging support is required, to facilitate planning

- Work closely with Head of Bakery and Head Chocolatier to ensure shop is fully stocked

- Report any issues to manager

Client Orders

- Take orders and special orders according to outlined process

Organisation

- Keeping track of packaging material and ensure items are ordered in good time

- Recording and reporting complaints and client feedback to manager and back-of-house when relevant

- Reporting daily card and cash intake to Manager

- Ensuring shop is clean and presentable, overseeing and supporting daily end-of-day cleaning

- Responsible for the packaging section of the stock room

- Responsible for the organisation of Front of House areas (packaging, admin items, etc)

- Meetings: Daily meetings with production team, weekly meetings with manager, monthly full team meetings

Job Type: 80-100%

Pay: CHF3'840.00 - CHF4'800.00 per month

Benefits:

Employee discount Free parking
Ability to commute/relocate:

3780 Gstaad, BE: Reliably commute or planning to relocate before starting work (Required)
Experience:

Retail sales: 3 years (Required)
Language:

English (Required) French (Preferred) German (Preferred)
Work Location: In person

Expected Start Date: 04/12/2025