\\n You may be our new

Sales Support Senior Analyst with German

Key responsibilities

• Be the primary point of contact for our customers, ensuring excellent written communication and providing support over the phone.
• Coordinate and schedule customer appointments, ensuring all necessary preparations are made.
• Organize and facilitate customer visits to our plants, offering a firsthand experience of our operations.
• Take charge of customer complaints, ensuring prompt and effective resolutions by collaborating with various internal departments.
• Monitor and reconcile customer accounts, ensuring accuracy and resolving any discrepancies.
• Handle travel arrangements, including hotel, flight, and car hire bookings for our Key Account Managers (KAMs).
• Act as the liaison between different departments within our organization, ensuring effective coordination on ad-hoc projects.
• Prepare regular and ad-hoc customer reports to provide valuable insights and support decision-making.
• Contribute to process improvement initiatives, actively seeking ways to enhance efficiency and customer satisfaction.

You bring these skills, experience & education

• Outstanding customer service abilities
• Excellent written and verbal communication skills in German
• Strong organizational and multitasking skills to effectively coordinate appointments, visits, and travel arrangements.
• Ability to work collaboratively and proactively with internal departments to tackle customer issues and projects.
• Proficient in using Microsoft Office and other relevant ERP software for report generation and data analysis. (SAP preferred)
• Previous experience in customer service or a related field is preferred.
• A proactive and adaptable attitude, with a passion for continuous improvement.

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization\\\'s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization\\\'s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is \\\'yes\\\', come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we\\\'ll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it\\\'s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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Contact

SIG Recruiting Team
Phone: +40 374752360

Email: recruiting@sig.biz\\n \\n \\n \\n \\n \\n

\\n\\n SIG Combibloc Group\\n \\n\\n

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