Job Description

We are opening a position of

Senior Business Analyst

to strengthen the team of our client based in

Geneva

. The role is part of a digital engagement and innovation-oriented environment, with a strong focus on supporting digital transformation, service management and organizational efficiency through close collaboration with multiple internal stakeholders.

Job Responsibilities

Analyze and evaluate business processes in order to formulate recommendations aligned with organizational objectives and digital transformation initiatives. Work closely with subject-matter experts, project managers and technical teams to design, optimize and implement service-oriented solutions. Collect, analyze and interpret business data to support decision-making, including the development of dashboards, reports and performance indicators. Define, document and manage business requirements in collaboration with business units and project leads. Contribute to the optimization of service management practices using industry standards, data analytics and emerging technologies. Represent the digital engagement function in meetings, working groups and cross-functional initiatives. Promote business analysis methodologies, tools and best practices to enhance organizational maturity and capabilities. University degree in business administration, management, information technology or a related field. Proven experience of at least seven years in business analysis, service management, process improvement and digital transformation. Solid background in international environments, ideally spanning both public and private sectors. Strong expertise in service management, data analysis and reporting tools, including JIRA. ITIL certification AWS certification Demonstrated ability to manage multiple initiatives with strong organizational and problem-solving skills. Sound knowledge of modern business analysis frameworks and methodologies, with the ability to adapt to evolving industry trends. Experience in process optimization, digital transformation initiatives or solution architecture. * Excellent command of written and spoken English