Job Description

Position

As

Senior Client Development Manager (M/F)

, you will be responsible for the strategy and deployment of clients initiatives within TAG Heuer's network. You will lead a team of three talents dedicated to managing VIP clients, organizing retail events, and implementing actions aimed at strengthening client loyalty and enhancing the client experience.

Job responsibilities

Develop and implement the Client Development strategy for TAG Heuer in line with the brand's overall objectives and those of the various markets.

Manage, lead, and develop a team of 3 talents specialized in clienteling, top client management, and retail event organization.
Oversee the personalized management of strategic clients (VIPs, top clients) and ensure excellence in their experience.
Design, plan, and coordinate major retail events, ensuring an active presence at key events internationally.
Design, plan, and coordinate omni-clienteling initiatives, ensuring the effectiveness of each activation.
Develop and expand the Client Development community globally.
Manage the department's budget, monitor expenditures, and optimize allocated resources.
Develop tools and performance indicators to measure the effectiveness of initiatives and propose areas for improvement.
Work closely with CRM, marketing, product, and retail teams at HQ and regional levels to ensure coherence and synergy of actions.

Profile

University Degree or equivalent, with at least 10 successful years of experience in a premium or luxury retail business, preferably in a position in CRM or client marketing.

Excellent knowledge of high-end clients relationship challenges and clienteling.
Proven skills in event organization and project management.
Strong strategic analysis and budget management abilities.
Inspiring leadership, clients service orientation, strong interpersonal skills, and the ability to unite and motivate a team.
Availability for regular international travel during major events.
Passion for luxury watchmaking and the TAG Heuer universe.

TAG Heuer

MAISON

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1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph's design and enhancing its responsiveness--a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer's ethos, our prominent partnerships and brand ambassadors express the brand's passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitova. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.