Senior Customer Engagement Specialist Oncology (m/f/d) Swiss German Territory

Luzern, Switzerland

Job Description

\\nJob Description

Our Human Health Division maintains a \\xe2\\x80\\x9cpatient first, profits later\\xe2\\x80\\x9d ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

An opportunity has arisen to join our oncology sales team in Switzerland and reporting to the Franchise Manager, we are looking for a field-based Customer Engagement Specialist representing our Company\\xe2\\x80\\x99s Oncology Business Unit.

Responsibilities:
  • Achieve agreed sales, productivity and performance targets within the Swiss sales territory.
  • Take care of the customer liaison and the required support to meet the internal and external customer expectations by effectively executing the defined marketing and sales strategy of the Business Unit.
  • Independent planning of visits according to the given customer segmentation and visit frequency in accordance with our Sales force objectives.
  • Deliver individual sales and customer centric activities and report commercial development on a monthly base to the Franchise Manager.
  • Maintain, expand and address needs of the customer base in private practices, hospitals and clinics.
  • Ensure competent, professional and timely product support including handling of customer inquiries.
  • Maintain and build strong relationships with the targeted customer group through consultation, advice and events and establish a territory key opinion leader development plan.
  • Leverage personal sales and operating expense budgets to achieve brand growth through initiatives aligned with marketing strategy and our company\\xe2\\x80\\x99s compliance requirements and guidelines.
  • Effective territory administration, including maintenance of record systems, daily communication with administrative systems and timely processing of business expenses.
  • Effective communication with territory colleagues and relevant members of other teams (e.g. other business units, marketing) to understand, drive and maximize results.
  • Provide strategic and marketing intelligence input to facilitate effective brand, sales and budget planning.
  • Participate in national and international meetings and congresses as well as educational events and training courses. Regular and independent self-study to meet market needs and keep up to date on new data and market developments.
Your Profile:

Technical Skills:
  • Life Science Degree or equivalent relevant Degree.
  • Paramedic or nursing qualification or country relevant medical sales accreditation (SHQA).
  • Experience in pharmaceutical environment with a proven, successful selling track record in speciality care.
  • Knowledge of pharmaceutical industry and its changing environment, ideally in oncology.
  • Demonstrable high achiever in same or other relevant fields.
  • Fluent German and good English is sufficient.
Personal competences:
  • Excellent ability to multi-task, flexibility and high self-organizational skills.
  • Assertive, sociable and independent.
  • Customer-oriented, go-getter and proactive.
  • Growth mindset.
Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

THE COMPANY

At the company, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. Our company has had a presence in Switzerland since 1963 and employs around 1000 people at five sites in the cantons of Lucerne and Zurich. We are proud to be certified as a \\xe2\\x80\\x9cTop Employer Switzerland\\xe2\\x80\\x9d and \\xe2\\x80\\x9cTop Employer Europe\\xe2\\x80\\x9d since 2012 showing the company\\xe2\\x80\\x99s commitment to our employees and the community around us.

The Switzerland Head Office is based in Lucerne\\\'s city center. Located in the heart of the city, employees work collaboratively across many departments including commercial, market access, medical affairs, clinical research, regulatory affairs, and policy & communications. The site also serves as our regional and local headquarters for our company\\xe2\\x80\\x99s Animal Health Division in Switzerland.

Who we are \\xe2\\x80\\xa6

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world\\\'s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for \\xe2\\x80\\xa6

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us\\xe2\\x80\\x94and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\\xe2\\x80\\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 100%

Flexible Work Arrangements: Not Specified

Shift: Not Indicated

Valid Driving License: Yes

Hazardous Material(s): N/A\\n \\n \\n \\n \\n \\n

\\n\\n Merck & Co.\\n \\n\\n

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Job Detail

  • Job Id
    JD1633208
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Luzern, Switzerland
  • Education
    Not mentioned