Job Description

Senior Ecosystem Success Manager
Location: Remote (Preference for Europe or East Coast US)
At the Web3 Foundation, we build the critical infrastructure for a more open, secure, and decentralized web. Our mission is to nurture technologies that empower individuals, foster interoperability, and redefine how the internet works--starting with Polkadot, a next-generation protocol that enables secure cross-chain communication.
We're looking for a Senior Ecosystem Success Manager to help us deliver on that mission by working directly with some of the most high-potential teams in the Polkadot ecosystem.
This role is all about people and impact: you'll be the primary point of contact for some of the most strategic projects building on Polkadot, helping them navigate challenges, scale their technology, and find long-term success in our ecosystem. You'll connect the dots between product, engineering, governance, and funding--ensuring our most critical ecosystem partners feel supported, heard, and set up to thrive.
What You'll Do

• Be the trusted partner for a portfolio of strategic projects--building deep, high-trust relationships that go beyond surface-level support.

• Champion ecosystem needs internally across product, marketing, governance, and engineering teams, making sure the right priorities are aligned and executed.

• Solve problems before they grow--from coordination challenges to technical blockers--by connecting teams with the right resources and support.

• Translate needs into action by working closely with technical and non-technical stakeholders. You'll make sure insights from the field are reflected in product decisions and community strategy.

• Build systems that scale: develop playbooks, processes, and metrics that make our approach to partner success more efficient and repeatable.

• Keep feedback flowing--not just gathering it, but ensuring it turns into action across the Foundation and ecosystem.

What We're Looking For

• 8-10 years of experience in strategic partnerships, ecosystem development, or account management--at least 3 years in Web3.

• A strong personal network across the Web3 ecosystem and the interpersonal skills to expand it further.

• A commercial mindset: you understand how tech projects grow, what motivates their decision-makers, and how to align incentives.

• A proactive, solutions-oriented approach. You thrive in ambiguous environments, find clarity through structure, and always look for a way forward.

• Excellent communication and relationship-building skills, across cultures and disciplines. You know when to advocate, when to listen, and how to bring people with you.

• Experience influencing and aligning stakeholders across teams--and a track record of getting things done without relying on hierarchy.

Bonus Points

• Experience as a founder, product manager, and/or developer

• Exposure to Polkadot or other multichain ecosystems

• Comfort with tools like CRMs, Notion, or light automation (Zapier, Airtable, etc.)

Why Join Us

• Work at the heart of the decentralized web's most ambitious project

• Collaborate with a global, mission-driven team on frontier technology

• Company retreats across Europe and space to shape your own role

• Be part of a values-aligned team that cares deeply about impact, not ego

If you're a connector, a problem solver, and a builder of bridges--with a deep belief in the potential of Web3--we want to hear from you.
For more information about us, visit us on:
Web3 Foundation website: https://web3.foundation/
Polkadot website: Github: https://github.com/w3f/polkadot-wiki