Senior Ict Supporter 80 100% (m/f/d) – M365 / Itsm / Serviceware / 1st & 2nd Level / Authorisations
Job Description
We are looking for two senior-level ICT support staff to join our team at an energy company. You will provide operational ICT support to line management and specialist departments and ensure stable and reliable support operations.
Tasks:
oSupporting line management and specialist departments and providing information on the current status of tickets
oPreliminary analysis and processing of tickets in Serviceware (ITSM suite), including independent resolution where possible
oSupport and troubleshooting in the area of Microsoft 365, in particular Teams and SharePoint
oManagement and processing of authorisation requests for: access, Active Directory, Jira, Confluence, SAP and Citrix
oCollaboration in 1st and 2nd level support
oAnalytical processing of faults and enquiries
Requirements:
oSeveral years of experience in ICT support, preferably at senior level
oExperience with ITSM tools (Serviceware)
oKnow-how in the area of service management is an advantage
oStrong analytical and networked thinking
oIndependent, structured and reliable way of working
oTeam player and service-oriented
Languages:
Native German speaker/business fluent
Reference no.: 924693DO
Role: ICT Supporter (m/f/d)
Location: Bern and surrounding area
Workload: 80-100% (on site in Bern)
Support hours: 07:30-16:30
Start: 01.03.2026
End: 31.12.2026 with option to extend until 31.12.2027
Job Type: 80-100%
Work Location: On the road
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Job Detail
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Job IdJD1934862
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBern, BE, CH, Switzerland
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EducationNot mentioned