Job Description

Summary

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.


As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

Your Role

In this role, you're the central commercial connector -- the person who keeps dozens of hotels and a wide mix of commercial, corporate, and brand partners moving in the same direction. You operate at the crossroads of competing priorities, translating, aligning, nudging, and when needed, diplomatically pushing things forward so nothing gets dropped. You'll juggle multiple openings and conversions at the same time, spot issues before they become problems, drive for success and keep momentum high even when the pace is relentless.


Most of your impact happens behind the scenes, working hand in hand with peers across Commercial Services, but it's absolutely critical. When everything runs smoothly, it's because you made it happen. When things get bumpy, you're the steady force bringing clarity back to the process. The sharper and more precise you are, the more freedom your colleagues have to do their best work. You clear the path, manage the noise, and keep partners aligned so teams can stay focused on what truly matters - commercial success.


You thrive in a fast-paced environment and stay focused, and effective under high-stake situations when timelines tighten and priorities shift. You're comfortable managing high volume and ambiguity, making smart calls under pressure while keeping deadlines and stakeholders on track.


When a hotel launches strong and confident, it's because relationships were managed thoughtfully, timelines were respected, communication was transparent, and people knew they could rely on you. You become the trusted point of connection -- the person commercial teams depend on to be their eyes and ears in moments that really matter.

Your Responsibilities

Lead commercial project management for hotel openings, conversions, integrations, operator transitions, and deflaggings, ensuring timely activation and alignment with Operations, Finance, HR, IT, and Brand milestones. Serve as the primary commercial coordination point of contact for assigned projects, representing Hyatt's O&C and Commercial agenda while maintaining a unified, cross-functional opening narrative. Coordinate closely with O&C Operations and key stakeholders to sequence deliverables in support of the commercial critical path and overall opening timeline. Manage and monitor detailed commercial project plans, milestones, readiness status and accountabilities, integrating critical inputs into concise documentation, trackers and dashboards for leadership visibility. Partner with the Ramp Team to align ramp strategy and early commercial performance, monitoring key KPIs. Guide hotel commercial teams in the adoption of Hyatt's commercial tools, systems, and onboarding resources. Lead commercial coordination for deflaggings and operator transitions, managing commercial system and data off-/on-boarding. Drive continuous improvement across commercial opening and transition processes by identifying performance gaps and enhancing toolkits, SOPs, training content, and playbooks.
Qualifications

Your Qualifications, Skills & Experience

Minimum of 10 years of hotel experience, including sales roles within select-service and full-service environments. At least 5 years of Director of Sales experience within a full-service hotel or regional commercial role. Strong understanding of transient, group, and leisure segments. Multi-hotel, multi-brand, or regional experience strongly preferred. Bachelor's degree in Hotel Management, Sales, Business, or a related field required. Proven project management, time management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. Strong commercial systems knowledge, including proficiency with tools such as Envision, EAS, Hoteligence, Salesforce.com, and Lanyon RFP. Highly collaborative, self-motivated, and comfortable influencing across cross-functional and owner stakeholder groups. Ability to travel primarily within the region (approximately 25%).

We Welcome You

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.