\\n RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers\\\' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as Service & Support Engineer (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

• Communicate with external and internal customers and contribute to the customer hotline as a first and second level Support
• Support customers with remote online sessions, when needed
• Reproduce issues in the lab
• Visit customers \\\'on-site\\\' to perform debug and resolve problems, when needed
• Participate in the 24/7 hotline
• Work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
• Regular trips to customers\\\' site

THAT\\\'S YOU

• Successful completion of (technical) university studies or completed equivalent trainee program in Information Technology, electrical engineering, or similar.
• 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video market

• Knowledge in the area of broadcast or event
• Knowledge of professional communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
• Knowledge of IT and networking infrastructures and capability to troubleshoot these
• Knowledge of fiber optic interconnected systems a plus

You fit well in our team if you possess some of the aptitudes below:

• Passion about communication to customers and troubleshooting of complex broadcast systems
• Team player that fits the personality and basic setting of an international, medium-sized company
• Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
• Self-organised and capable to self-educate on new technologies
• Natural authority, sociable and open personality
• Loyalty, reliability, and personal integrity
• Ability to work under pressure
• English and German speaking is a must; other languages are a plus
• Mobility and willingness to travel (mainly in Europe)

WE OFFER

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
• Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)

We\\\'re contributing to your career development. We\\\'ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

Nina Schmidt
RIEDEL Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90\\n \\n \\n \\n \\n \\n

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