Job Description

At Luminator Technology Group, we're redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility!
We're seeking a Service Technician to be the first point of contact for our clients in EMEA region. You'll play a key role in delivering technical support, managing customer data, and ensuring smooth configuration and documentation of our products. This is a dynamic position for someone who thrives in a fast-paced, multilingual, and tech-driven environment.
Key Responsibilities

• Serve as the primary contact for Lumiantor customers.
• Provide technical support via phone, email, customer portal, or other agreed channels.
• Deliver solutions for software and hardware issues related to Luminator products.
• Organize and manage the Support Desk using Luminator's ticketing system.
• Create and maintain customer service documentation.
• Ensure consistent configuration setup for products in customer orders.
• Offer remote support via TeamViewer.
• Actively contribute to operational improvements through feedback and initiative.

Your Profile

• Demonstrated experience in IT infrastructure and technology sectors
• Solid understanding of network communication at the software level.
• Familiar with data formats and system interfaces such as RS232, RS485, and Ethernet.
• Hands-on experience with scripting BAT files, and working knowledge of XML and CSV formats.
• Skilled in Customer Data Management, with a strong focus on Ticketing and CRM platforms.
• Proficient in Microsoft Office Suite and operating systems including Windows and Linux.
• Well-versed in customer support best practices.
• Proven experience in multilingual phone support; fluency in both German and English is essential for this role.
• Highly self-driven, proactive, and comfortable challenging conventional approaches.
• Background or interest in the public transportation industry is a valuable asset.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
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