Job Description

Company Description

At Synechron

, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end

Consulting, Design, Cloud, Data, and Engineering

, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Blockchain and Artificial Intelligence to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of

14,500+, and has 58 offices in 21 countries within key global markets.

For more information on the company, please visit our website or LinkedIn community.

Why join Synechron ?

We are in constant search for talented and enthusiastic people who are passionate about working with our clients and being the best ambassadors for our company.

To reinforce the

Synechron Switzerland

team, we are seeking expressions of interest from experienced professionals to join our team in a

ServiceNow Developer, ITSM Consultant, or Architect role.

In this position, you will play a key role in

implementing, configuring, and maintaining the ServiceNow platform,

driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.

Participate in the full ServiceNow implementation lifecycle

, including requirement gathering, solution design, configuration, testing, and deployment.

Design and configure ServiceNow modules

such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.

Develop integrations between ServiceNow and other enterprise systems

using REST, SOAP, and other relevant technologies.

Implement workflows, business rules, and automation

to streamline processes and improve user experience.

Work closely with IT teams, business stakeholders, and other ServiceNow professionals

to align solutions with organizational goals.

Provide post-implementation support, troubleshooting, and maintenance

of the ServiceNow platform.

Create and maintain comprehensive documentation

for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.

Assist with upgrades, patches, and new releases

to ensure platform stability and enhancement of functionality.

Provide training and support to end users and junior team members

as needed.

Qualifications

Your profile and skills:

You hold a degree in

Computer Science

(University, HES, Federal Diploma, EPF) or possess equivalent qualifications.

You possess experience in working with ServiceNow

(Developer, Consultant, or Administrator roles).

You show strong knowledge of ITSM processes

such as Incident, Problem, Change, and Knowledge Management.

You are familiar with ServiceNow modules

like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.

You possess expertise in ServiceNow scripting

(e.g., Business Rules, Script Includes, UI Actions, etc.).

You have proven experience in developing ServiceNow integrations

using REST, SOAP, Web Services, and other integration techniques. You justify

solid understanding of ITIL best practices.

You have experience in working with

Agile methodologies.

You speak

English and French fluently.

You are a

Swiss resident.

Additional Information

What we offer you:

An enriching, dynamic, and stimulating

professional experience. Professional stability with a

long-term contract

.

A competitive salary package

and referral bonuses.

Monthly support to finance your lunches.

The opportunity to be part of a

multicultural, supportive, hardworking team

driven by values. Up to

5 days of training

per year. Free and

unlimited access to our global E-learning platform

-> Over 16,000 modules available.

Annual license to access our banking/finance profession

training platform to enhance your knowledge of various banking/financial professions and stay professionally updated.

Support, proximity, regular feedback

, and exceptional event. A certified working environment -

GREAT PLACE TO WORK.

If you believe you are the right candidate, please submit your application! We look forward to receiving your application.

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion

are fundamental to our culture, and

Synechron

is proud to be an equal opportunity workplace and is an affirmative action employer. Our

Diversity, Equity, and Inclusion (DEI) initiative

'Same Difference'

is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.



All employment decisions at

Synechron

are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.