Job Description

Lugano
Switzerland

No. of Positions

1

(Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.



To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-Ansible,Terraform,GITHub

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the support and operations domain. This position emphasizes quality compliance, customer satisfaction, and knowledge sharing, making it integral to the organization s success in delivering exceptional service to clients. (1.)

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Ansible And Terraform Automation Tools, Adhering Strictly To Agreed Service Level Agreements (Slas).

2. Mentor Team Members And Administrators In The Effective Use Of Github And Git For Version Control, Fostering A Culture Of Knowledge Sharing And Maintaining Comprehensive Documentation And Standard Operating Procedures (Sops).

3. Validate Change Order Implementation Plans And Human Error Compliance, Leveraging Jenkins For Continuous Integration And Deployment, And Actively Participate In Capacity Planning To Ensure Operational Efficiency.

4. Engage With Customers Through Meetings To Gather Feedback, Addressing Issues Promptly While Utilizing Cloud Build For Automated Deployment Processes To Enhance Customer Satisfaction.

5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, Utilizing Data From Support Incidents To Create Insightful Reports For Presentation To Key Business Stakeholders.

Skill Requirements

1. Strong Understanding Of Ansible And Terraform For Infrastructure Automation.

2. Proficiency In Git, Github, Jenkins, And Cloud Build For Version Control And Ci/Cd Processes.

3. Familiarity With Support And Operations Best Practices And Incident Management Frameworks.

4. Excellent Analytical And Communication Skills To Facilitate Stakeholder Engagement.

Certification

1. Optional But Valuable Certifications: Ansible Certified Administrator, Terraform Associate, Itil Foundation.

Employee Group

Contract

City

Distretto di Lugano

Entity

INFRA

Auto req ID

1632494BR

Expected Date of Closure

01-Dec-2025

Reporting Manager Designation

MANAGER

Skill (Primary)

Cloud Services-Platform Engineering-Cloud Automation

Skill Level 3 (Secondary Skill 1)

Cloud Services-Autonomics-Automation - Source Code Management

Skill Level 3 (Secondary Skill 2)

Cloud Services-Autonomics-Automation - Hybrid Cloud

Skill Level 3 (Secondary Skill 3)

Data Center-Unix-DevOps

Skill Level 3 (Secondary Skill 4)

CLOUD SERVICES-CLOUD SERVICES-GCP

Skill Level 3 (Secondary Skill 5)

CLOUD SERVICES-CFS DEVOPS TOOLS-DEVOPS TOOLS