Job Description

Position

The

Senior Client Advisor

represents the Company with clients in our Boutique, acting as a true ambassador of the Brand. He/She is a reference point within the team, ensuring the highest standards of customer experience and contributing to the commercial success of the Boutique. The Senior Client Advisor plays a key role in developing long-lasting relationships with clients, mentoring junior team members, and actively supporting the Store Management in the daily operations and strategic initiatives.

Job responsibilities

ROLE & RESPONSIBILITIES

Acts as a role model in delivering exceptional client experiences, embodying the values and excellence of the Brand. Supports the Store Management in achieving the Boutique's qualitative and quantitative objectives. Contributes to creating a positive and professional team environment, encouraging collaboration and high performance. Ensures the Boutique is maintained to the highest visual and operational standards, in alignment with Company guidelines. Participates actively in daily briefings and provides feedback to the Store Manager on sales trends and client insights.

Sales & Business Development

Drives individual and team sales performance in line with Company standards. Identifies business opportunities to increase client engagement and sales, leveraging clienteling tools and CRM data. Proactively contributes to the Boutique's commercial strategy by proposing actions to maximize performance. Develops and maintains a portfolio of high-value clients, offering personalized and exclusive experiences.

Client Management & CRM

Nurtures and expands relationships with key clients, ensuring loyalty and satisfaction. Provides personalized follow-up and after-sales service with exceptional attention to detail. Handles complex client requests and claims with professionalism and discretion. Shares best practices and supports colleagues in developing their clienteling skills. Communicates valuable client feedback and insights to Management to enhance business strategies.

Product & Visual

Demonstrates deep and updated knowledge of all product categories, materials, and craftsmanship. Participates in new product presentations and training sessions, acting as a Brand expert within the Boutique. Ensures the highest level of product care and contributes to maintaining the store's refined visual identity.

Profile

PROFILE

Min. 7 years of experience as

Client Advisor

in a

luxury retail environment

. Solid experience in the category of "

Women ready to wear"

Strong alignment with

Loro Piana

brand and values Exceptional

interpersonal

and

communication

skills, with ability to build and nurture long-term relationships. Solid business acumen and

goal-oriented

mindset. Advanced

clienteling skills

, with the ability to provide a bespoke and emotionally engaging service. Advanced level of

English and French

(Italian or other languages are a plus). Professional appearance, discretion, and a refined sense of luxury. Team player with a proactive attitude.

Additional information

WHAT WE OFFER

The opportunity to represent an iconic Italian Maison within the

LVMH Group

. A refined and dynamic work environment with international exposure. Tailored onboarding, product training, and continuous learning opportunities. Career progression within a leading global luxury group. Competitive compensation package and commissions.

LORO PIANA

MAISON

---------------------------

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuna from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.