Job Description

LOCATION

ZURICH

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Retail (store team)

In short

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This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team as Store Advisor in our Zurich based Flagship store.



On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.



Please note that this role is part time, and will require flexibility to work weekends.

Your Mission

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Continuously embody and communicate On's values and brand philosophy Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories) Provide input and ideas on merchandising and engaging events / community activities for the store Contribute feedback to store leadership to continuously improve store processes and customer service level Help maintain the visual standards in the store to deliver a premium experience to our customers Assist with inventory management, placing new product and fill-in orders Other duties as needed

Your story

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High School Diploma or other relatable education. Experience within a retail work environment (desirable). A background in the Running, Fashion or Sports Industry is preferred but not a must. Strong communication and interpersonal skills. Ability to take initiative, learn quickly, and work both independently and as part of a team Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals, Eye for maintaining outstanding store condition and visual merchandising standards. Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business. Ability to read, write and speak English. Ability to read, write and speak German (B2).

About the Team

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As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

Zurich

Just by the banks of the Limmat you'll find our largest global hub in Zurich West - On Labs - where you can hike up 12 floors through our custom-built spiral trail.
Forrlibuckstrasse 190,

8005

Switzerland

Jade

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STORE LEADER, ON STORE ZURICH
Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

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On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Build the better you

What to expect

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We want to set everyone up for success, so here's the lowdown on how we hire. Our process is a two-way street - bringing you into our culture, while helping us learn how you think.



Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.



Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine - it creates that 'Wow' moment.