Supervisor Customer Service Sales Job in Hapa AG

Supervisor Customer Service Sales

Volketswil, Zürich, Switzerland

Job Description

Your Responsibilities
In this key role, you will lead and strategically develop our Customer Service Sales Team. You will directly manage 7 employees and hold overall responsibility for a team of 14. You will oversee four key functional areas and play a significant role in customer satisfaction and operational efficiency:

Area Sales - Strategic Customer Management

Developing and maintaining long-term customer relationships
Close collaboration with our agents and equipment sales teams
Leading contract negotiations with strategic customers
Print Mat Solutions

Ensuring timely delivery of printing mats for flexographic printing
Coordinating artwork creation for digital printing
Service Sales Order Management

Responsible for processing sales orders for inks, spare components and wear items, repair services
Optimizing order and delivery processes
Maintenance Service Coordination

Planning and organizing maintenance services
Acting as the interface between customers and support

In this role, you report directly to the Head of Customer Service. You are willing to travel up to 20% of your working time.
Your Profile

Successfully completed master's degree in industrial engineering, Mechanical Engineering, Business Administration, or a comparable field
Several years of professional experience in sales or customer service, ideally in an international industrial context
Experience in negotiating contracts with customers
At least 5 years of leadership experience, ideally with responsibility for various functional areas
Strong communication and leadership skills
Structured, solution-oriented approach and a high level of customer focus
Strong affinity for data analysis and working with KPIs
Initial experience with or a strong interest in the use of artificial intelligence for process optimization
Fluent in written and spoken German and English

We Offer