Job Description

Position

Our Maison is unlike any other in the world of Fine Watchmaking. Our trademark? Breaking free from convention through creativity. We have redefined the Art of Fusion by cultivating, perfecting, and infusing this philosophy into everything we do. All the rules have been rewritten, from materials and alloys to complications, tradition, and innovation. True to our values, our partnerships are just as diverse. Icons in sport, art, and music are counted among the many proud Hublotistas, and the world's most prestigious soccer tournaments follow the rhythm of our timepieces.


This is where you come in. You think differently, act boldly, and bring ideas to life. This rich playground of time is designed to awaken the

H

inventor within. Dare to explore, think Big, and launch your talent and ideas into orbit until you create a Bang. Don't just surprise us; surprise yourself. It's time to make your mark and venture where no one ever expected you to.

Surprise the world to come.

HUBLOT is looking for new talent:

Supply Chain Customer Service Manager

(M/F)

The role will be:

Based in Nyon, Switzerland. Part of the Customer Service department. Reporting to the Customer Service Director.

Job responsibilities

You will support the excellence of our Hicons by:

Global Procurement Coordination (Components & Accessories)

Define and manage the global replenishment plan for After-Sales components and accessories in close coordination with Procurement. Consolidate worldwide needs (HQ and markets) into purchasing priorities and supply plans. Monitor supplier lead times, risks and constraints; proactively communicate shortages and propose mitigation plans.

After-Sales Stock Management (HQ & Worldwide)

Govern the performance of After-Sales stocks at HQ and across markets (availability, service level, obsolescence, slow movers). Define stock policies and parameters (min/max, safety stock, replenishment logic) balancing service level and cash. Ensure accurate stock visibility and data reliability in ERP/WMS systems.

Outsourced Repair Subcontracting Management

Manage end-to-end outsourced repair flows (planning, allocation, shipments, turnaround time, quality and escalation). Align subcontractor capacity with demand and priorities. Monitor KPIs (quality, rework, claims), drive corrective actions and ensure compliance with brand standards and traceability.

Repair Scheduling Aligned with Parts Availability

Define repair planning and prioritization rules aligned with parts availability, customer commitments and operational capacity. Synchronize repair scheduling with stock, procurement and workshop constraints to optimize flow and reduce waiting time. Ensure clear prioritization of sensitive cases with structured escalation paths.

New Product Development Support

Participate in product development and industrialization gates to ensure After-Sales readiness at launch. Secure parts lists, critical components, initial stocking strategy, lead times, repairability and service documentation. Coordinate with Procurement and stakeholders to guarantee availability from Day 1 and during ramp-up.

Performance Steering, Governance & Continuous Improvement

Lead weekly/monthly routines covering shortages, stock health, repair backlog and subcontracting performance. Build dashboards and report key KPIs (service level, backorders, stock coverage, obsolescence, partner performance). Drive continuous improvement initiatives across processes, systems and KPI discipline.

Profile

About you:

Passionate. This is a must. Bachelor's or Master's degree in Supply Chain, Engineering, Operations or Business. You bring 5+ years in Supply Chain, After-Sales, service parts management, or planning. Able to manage cross-functional stakeholders and priorities in a fast-paced environment. Strong data-driven mindset (advanced Excel; BI tools a plus). System-savvy. ERP experience (SAP or equivalent preferred). Takes ownership and delivers with discipline and pace. Thinks clearly, prioritizes effectively and solves problems under constraints. Strong stakeholder management, communication and escalation judgment. Service-driven. High standards for reliability, quality and customer impact. Improvement-oriented. Embraces continuous improvement in processes, KPIs and governance. You are not afraid of the unknown and are comfortable navigating ambiguity. To become our next Supply Chain Customer Service Manager!

HUBLOT

MAISON

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"Be the first, be unique, be different". This philosophy has enabled Hublot to gain a remarkable reputation for excellence in the space of just a few decades in the fiercely competitive high-quality timepiece market. This focus is perfectly embodied in the art of fusion that Hublot has constantly advanced since 1980, when it designed its first watch combining natural rubber and gold. In 2004, the brand made this art of fusion the cornerstone of a founding spirit, expressed in infinite variations with a blend of traditional watchmaking savoir-faire, cutting-edge technologies and unexpected materials. In 2005, the Big Bang collection, a chronograph with an elegant, contemporary design, enjoyed resounding international success. In its 14,000-square-meter Manufacture on Lake Geneva in Switzerland, Hublot is constantly pushing the boundaries of horological innovation.