Job Description

Keywords: 1st level, 2nd level, support, infrastructure, IT technician, desktop support, helpdesk, service desk, user support Location: Bern, up to 2 remote days per week Our client, a Bern-based telecom company, is looking to hire a Senior IT Support Engineer to strengthen their newly created in-house IT team. This is an onsite role with direct impact on internal operations and user productivity. The position was created after ending a long-term partnership with an external IT provider. As Senior IT Support Engineer, you will help establish internal support for around 140 staff, many of them technically skilled. You will take ownership of key support processes and mentor a junior colleague in daily operations.
You will

• Deliver 1st- and 2nd-level support for laptops, workplace setups, and internal tools
• Handle onboarding/offboarding, including hardware provisioning and user access
• Manage and prioritise tickets across service desk and onsite support
• Troubleshoot hardware, software, and network issues in coordination with other teams
• Maintain IT documentation and contribute to process improvements
• Guide and support a junior team member in day-to-day tasks

You bring

• 4+ years' experience in IT support, ideally in an international and technical environment
• Solid knowledge of Windows environments
• Proven experience with M365, Intune, Windows 11, Jira, Confluence, and IT automation tools
• A structured, reliable working style and strong troubleshooting skills
• Fluent English communication skills, any other language is an asset
• Confidence working independently and mentoring others

Ready to take ownership in a hands-on role with room to shape and lead? Apply now to join a growing team and make a tangible impact from day one.
We aim to provide feedback within five working days.
Uber den Job
Vertragstyp: FULL_TIME
Spezialisierung: Technology
Fokus: Other
Branche: Telekommunikation
Gehalt: confidential
Arbeitsplatz: Hybrid
Karrierestufe: Mittleres Management
Sprache: Englisch - Beruflich
Standort: Bern FULL_TIME
Referenznummer: TD1UFV-BAF7241D
Veroffentlicht am 16. Juni 2025
Berater: Samir Hertig neuchatel-and-bern technology/other 2025-06-19 2025-08-15 telecommunications Bern Bern CH 3000 Robert Walters https://www.robertwalters.ch https://www.robertwalters.ch/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true