Job Description

Job Summary

The IT service desk is responsible for providing End User Support for all UBS employees globally. Focus area is to handle incident life cycle promptly & efficiently for Infra related issues and most importantly, enhance user experience.

Necessary Skills and Abilities

5+ years of End User support experience, preferably in a large organization

Proficient in English language (Verbal/Written).

Required to work in shifts

Provide workstation support (Thin Clients, Microsoft Surface Pro, Bring Your Own Device as well as Mobile Devices)

Define workarounds for known errors and initiate process improvements

contribute expertise to the Management of existing and new IT products as well as services

Hands on experience on application level troubleshooting

Knowledge /Skills

Profound experience in MS Office 2010 application suite (MS Teams, MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook), Office 365, Splunk, Citrix and Skype for Business

Azure DevOps experience

Hands on experience in troubleshooting Password, Windows 10, MS Outlook, O365, Skype and mobility products for end user applications

Swift troubleshoot experience with WIFI, printing, network issues, shared drives and mailboxes

Ticketing tool - GSNOW or any other

ITIL Foundation, CCA-V, CCP-V , MD-100 certifications.

Good to know other regional languages (Italian and French) verbal/written.

Responsibilities

Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk.

Various remote access solutions like VPN, Citrix Director, etc.

Swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes

Root cause analysis, attend weekly global call with L2 / L3 and Engineering

Liaise with Product Owner or Engineering

Confident communicator that can explain technology to non-technical audience by understanding client needs and translating this into products and services

Strong team player with service-oriented attitude and customer focus

Demonstrates analytical, problem solving and documentation skills

Job Type: 100%

Pay: CHF380.00 - CHF400.00 per day

Work Location: In person