\\n Ever wondered how your skills and unique background could impact the world of tomorrow? Join our product support team and bring your passion and talent to work.

Technical Support & Training Specialist

M\\xc3\\xa4nnedorf, Switzerland

Your contribution

Join our international and diverse team as a Technical Support & Training Specialist. In this role, you will provide global application support and conduct comprehensive product training for both internal and external customers, contributing to the success of our cutting-edge instruments and technologies.

Responsibilities will include:

• Coordinating and providing complex and comprehensive global 2nd level support
• Investigating application and software issues remotely or on-site and communicating solutions to customers worldwide
• Developing, planning, and conducting engaging training courses for the effective utilization of Tecan instruments.
• Collaborating with cross-functional teams to define service requirements for new products and to drive ongoing enhancements.

Your background

We\\\'re not just looking for hard skills: We\\\'re looking for people who bring their passion and talent to work.

• Bachelor or Master bio engineering, mechatronics engineering, system engineering or equivalent
• At least 2 years of working experience in medical, pharmaceutical, or clinical diagnostic area
• Working experience in customer service and support
• You enjoy explaining complex software application and solving intricate issues
• Programming skills would be beneficial
• Fluent German and English Skills, other languages are a plus
• Customer and solution oriented, with high quality awareness
• Willingness to travel worldwide (10-20%)

What makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

We\\\'re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.

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Our purpose.
At Tecan we are driven to improve people\\xe2\\x80\\x99s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan\\\'s culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Legal entity: Tecan Schweiz AG

City: M\\xc3\\xa4nnedorf

Country: CH\\n \\n \\n \\n \\n \\n

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