We are looking for the bold - those willing to respectfully share their ideas and listen to others. We seek out the innovators - those who challenge the status quo when their vision requires a new way of thinking. We reach for the collaborators - those who understand that a diverse team is stronger than any one individual. We seek the self-motivated - those who ask questions, and never stop looking at what’s next. Customer Experience & Connectivity team will be pioneers in the EV movement, energized to connect people to what matters and create a movement towards a better, more sustainable future for all. Our passion fuels our focus to be the best! Are you ready?
About GM Europe
General Motors (NYSE:GM) is a global company focused on advancing an all-electric future. At the heart of this strategy is the Ultium battery platform, which will power everything from mass-market to high-performance vehicles. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. Our team brings their collective passion to deliver on this ambitious future in Europe. We are proud of our achievements across the globe however we have the biggest opportunity to change the way people live, move, and connect in Europe.
About this role
This role is highly technical and requires deep understanding of carrier wireless network and back end systems/applications interactions. This position will be responsible for Monitoring, Analysis and Troubleshooting the Wireless network performance and operations as it relates to OnStar systems. The role will require the implementation of new processes, operational activities and procedures for current and future regions. Interface with wireless carriers to understand configuration and maintenance of physical and logical network components. Also, support will need to be provided to resolve network issues that come through the customer service center.
The successful candidate will demonstrate a high level of knowledge related to network technologies and display strong troubleshooting skills. They will need to be skilled in using network diagnostic tools and software to investigate network problems.
The person in this role will work cross-functionally and globally to collaborate with Business, IT development and operations, engineering, and quality teams, to ensure the flawless launch of connected vehicles programs. The selected candidate will also work with product owners (our customers) and customer experience organizations to define, track and measure our services so that we can best support and improve our connected vehicle customer experiences.
This role will report to the Connected Operations Manager, GM OnStar.
Responsibilities include, but are not limited to, the following: