Job Description

Want to Relocate to Portugal?
We are looking for French-speaking talents who want to build a career in Customer Operations &
International Support while working in a diverse, multicultural environment in Lisbon.
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1,040 / month
Includes:
Base salary
Monthly holiday & Christmas allowances
Meal allowance (7 per working day)
Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)
Health insurance from day one
Potential productivity bonus (performance-based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1,240.00 / month
Includes:
Higher base salary (no apartment benefit)
Monthly holiday & Christmas allowances
Meal allowance
Health insurance from day one
Potential productivity bonus (performance-based)
Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!

Skills Required