Job Description

Our client is a well-established bank in Basel that values stable IT services, strong security


standards and efficient end user support. To strengthen the internal IT Helpdesk, we are


looking for a service-oriented professional who provides reliable 1st level support and assists


employees across the bank with technical inquiries.

Your Responsibilities 1st Level IT Helpdesk

Handling, prioritizing and resolving IT requests and incidents Supporting the use of M365 Apps and MS Teams Mobile device configuration and support Identity and Access Management tasks such as MFA and basic permission handling Processing requests through ServiceNow Creating and maintaining Knowledge Base content Basic support for AD and Azure AD First line support for Citrix and VDI environments Escalating complex issues to higher support levels

Technologies & Tools

ServiceNow MS Teams M365 Apps MFA Active Directory and Azure AD Citrix VDI

General Responsibilities

Ensuring professional and friendly support for all bank employees Documenting all activities according to internal and regulatory requirements Adhering to IT processes, security guidelines and compliance standards Supporting standard day to day operational tasks within the Helpdesk

Requirements

Your Profile

Completed IT training or equivalent hands-on experience Experience in 1st level support, ideally within a bank or regulated environment Good knowledge of M365, MS Teams, AD/Azure AD and MFA Strong communication skills and enjoyment in supporting users by phone and in person Reliable, structured and service minded working style Very good English skills, German is an advantage Customer oriented mindset with the ability to remain calm and professional under

Benefits

What We Offer

Attractive compensation package Modern IT infrastructure and secure working environment Opportunities for further training and certifications (Microsoft, ITIL etc.) International environment with short decision-making paths * Flexible working conditions and a supportive IT team