Job Description

Are you an experienced Customer Service / Loyalty Specialist with strong communication skills and a passion for delivering high-quality customer solutions?
A leading telecommunications company in Zurich is currently building a new team and is looking for an Advanced Customer Loyalty Consultant to support the ramp-up phase of their loyalty operations.
In this role, you will handle complex customer inquiries that cannot be resolved by first-level support. You will work across multiple systems, analyze cases independently, coordinate with IT where required, and ensure professional, solution-oriented customer communication - both in writing and by phone.
Your responsibilities will include:

• Handling complex loyalty program inquiries beyond first-level customer service
• Independently analyzing cases and developing structured, customer-oriented solutions
• Acting as the first point of contact for 2nd-level inquiries
• Performing checks in multiple systems (e.g. CRM, workflow, ticketing, Clarify, Techsee)
• Creating and managing IT tickets when required
• Maintaining and managing the Loyalty Input Queue
• Ensuring efficient, timely, and high-quality processing of requests
• Driving continuous improvement of existing business and system processes
• Communicating professionally with customers in writing and by telephone

To succeed in this role, you should bring:

• Experience in call center and customer service environments
• Completed training in the customer service area
• Very strong IT skills, especially in Microsoft Office, CRM, workflow, call center and ticketing systems
• Excellent communication skills and customer orientation
• High resilience, flexibility, and enthusiasm
• Strong analytical thinking and structured working style
• Ability to manage difficult customer situations diplomatically and professionally
• Enjoyment of customer interaction via telephone and written communication
• Fluent German is essential; English required, French and Italian are a plus

Key information:

• Location: Zurich
• Workload: 100%
• Duration: 6 months (extension & internalisation possible)
• Start: March 2026

For more information, please feel free to reach out:
? Sava.Ocokoljic@nicollcurtin.com
?+41 43 508 95 78

Skills Required