Job Description

Location: Baden, Aargau, Switzerland
Job ID: R0112328
Date Posted: 2025-11-17
Company Name: HITACHI ENERGY LTD
Profession (Job Category): Sales, Marketing & Product Management
Job Schedule: Full time
Remote: No
:
The opportunity
Join our dynamic team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will ensure smooth order handling, maintain strong customer relationships, and contribute to revenue growth through efficient coordination and problem-solving.
How you'll make an impact
Execute order booking and revenue processes in line with best practices. Monitor project progress and optimize resource utilization
Resolve customer issues related to orders, technical queries, and payments by collaborating with Sales, Operations, Supply Chain Management, and other internal/external teams
Recommend solutions for customer inquiries and coordinate with relevant teams to ensure complete handling of requests (e.g., production scheduling, quotes, pricing, invoicing)
Proactively communicate issue status, clarify questions, and ensure a positive customer experience throughout the process
Manage and coordinate repair requests efficiently
Organize and execute demo deliveries in collaboration with Sales, customers, and technical experts
Your background
Completed vocational training
Minimum 3 years of experience in order handling, order management, and customer relationship management
Solid knowledge of processes, tools, products, and SAP
Proficient in MS Office (especially Excel); experience with Sales BI is a plus
Fluent in English; German is an advantage
Strong team player with excellent communication skills
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Skills Required