Job Description

About rready
At rreadyAI, we are revolutionizing corporate innovation with AI-native solutions that make idea- and innovation management scalable and impactful. As a Series A B2B SaaS startup with ~30 employees, we work with global brands such as Tetra Pak, BMW, and Swisscom, helping them foster a culture of innovation.
Our AI-driven platform empowers organizations to unlock the full potential of their employees' ideas - leveraging advanced automation, personalization, and data-driven insights to drive real business impact. Beyond our product, we embrace cutting-edge AI in our internal processes and commercial strategy, ensuring state-of-the-art automation and personalization in everything we do.
Tasks
The Role
Join us as a AI Customer Solutions Engineer and own the end-to-end delivery of rready's AI-native platform for our customers. From onboarding and implementation to long-term adoption and optimization. You'll sit at the intersection of Customer Success, Project Delivery, and Solution Engineering, guiding customers to value while also rolling up your sleeves to configure, integrate, and improve their setup (including directly via API).
? Perfect for hands-on builders who love customer impact and technical execution and want to shape how modern enterprises adopt AI-enabled workflows.
In this hands-on role, you'll:

• Support customers through onboarding, rollout, and ongoing platform success
• Lead implementation projects and coordinate stakeholders across rready and the customer team
• Build and maintain configurations, automations, and integrations - including API-based setups

We're looking for someone who is:

• Customer-oriented, structured, and accountable for outcomes
• Comfortable working technically (APIs, JSON, webhooks) and translating needs into solutions

Your Responsibilities

• Customer Ownership & Success: Be the customer's technical success partner: understand goals, guide best practices, and ensure adoption, value, and long-term platform maturity.
• Implementation & Project Delivery: Plan and lead onboarding and rollout projects (scope, milestones, risks, dependencies), drive alignment, and keep delivery on track from kickoff to go-live.
• Platform Configuration & Automation: Configure rready hands-on (workflows, dynamic fields, permissions, automations, reporting), test thoroughly, and ensure the setup matches business requirements.
• API & Integrations Execution: Build and troubleshoot API-based configurations and integrations (REST, JSON, webhooks), validate payloads, and collaborate on data flows across systems.
• Solution Engineering & Technical Translation: Translate business requirements into feasible technical designs and actionable configuration stories; advise customers on scalable platform architecture.
• Stakeholder Management: Align internal and external stakeholders (customer admins, business owners, IT, CSM/AE, PSE/CS Ops), manage expectations, and communicate progress clearly.
• Handover & Enablement: Enable customer admins and champions with documentation, training, and rollout guidance; ensure a clean transition into steady-state operations.
• Cross-Functional Improvement: Identify recurring patterns, propose playbooks, and contribute to improving delivery processes, templates, and product feedback loops.

Requirements
Who You Are

• Customer-first & outcome-driven: You enjoy working closely with customers, understand their goals quickly, and take pride in delivering measurable value.
• Proactive & accountable: You take initiative, drive topics forward independently, and own implementation outcomes end-to-end.
• Hands-on builder mindset: You're comfortable rolling up your sleeves: configuring platforms, testing setups, and troubleshooting issues until things work.
• Fast learner & adaptable: You pick up new tools, customer contexts, and technical concepts quickly and stay calm in dynamic environments.
• Analytical & structured: You break down complex requirements into clear plans, timelines, and actionable tasks. You communicate progress transparently.
• Technically confident (API-ready): You're comfortable working with APIs (REST), JSON payloads, webhooks, and integration concepts. You don't need to be a fullstack software engineer, but you can speak the language and execute.
• AI-minded & automation-oriented: You're curious about how AI-enabled workflows and automation can improve customer outcomes and you like turning ideas into practical solutions.
• Strong communicator: Fluent in English and German, able to collaborate with business stakeholders and technical teams, and confident in customer-facing discussions.

Preferred Qualifications

• Experience in Customer Success, Implementation/Delivery, Solution Engineering, Consulting, Technical Project Management, or a comparable customer-facing role.
• Strong familiarity with SaaS platforms, workflows, integrations, and best-practice rollout methods (kickoff ? build ? test ? go-live ? adoption).
• Practical experience working with APIs and integrations (e.g., Postman, API docs, authentication concepts, webhooks) is a plus.
• Experience in a fast-paced environment (startup, scale-up, consulting, or enterprise transformation) is a plus.
• Interest in AI-native products, automation, and innovation management. Plus the motivation to help customers adopt them successfully.

Benefits
What We Offer

• A high-impact role in an AI-native B2B SaaS startup, where you'll help customers successfully adopt and scale a cutting-edge platform.
• End-to-end ownership across customer onboarding, implementation, configuration, and long-term success. With real responsibility and visible impact.
• A role at the intersection of Customer Success, Solution Engineering, and Project Delivery, ideal if you enjoy both customer work and technical execution.
• A truly international team, with colleagues from Switzerland, Germany, Namibia, Greece, Brazil, the Netherlands, and more.
• Stay at the forefront of AI. Not only in our product, but also in how we deliver customer solutions through automation, best practices, and smart workflows.
• Exposure to and collaboration with enterprise customers such as BMW, Implenia, or LGT. Working on real-world rollouts and complex requirements.
• Hands-on experience with advanced configurations and integrations, including API-based setup (REST/JSON/webhooks) and scalable platform designs.
• Hybrid work setup in Zurich, with flexibility.
• Memorable team events from ski trips to our annual offsite abroad -- work hard, grow fast, and celebrate success together!

rready.AI
rready was established as a successful spin-out from the Swiss leading telco-provider, Swisscom. Our goal: supporting large organizations by enabling their employees to become innovators through our employee-driven innovation suite, which is tailored to meet specific needs. rready Idea Management helps organizations to source and manage ideas effectively. Our proven KICKBOX innovation method enables the validation and implementation of these ideas; and in combination, the solutions can be seamlessly integrated to enhance innovation performance across the entire organization.
Throughout this process, rready provides both strategic and hands-on support to help companies foster cultural transformation, generate tangible ROI, and improve employer branding while leveraging bottom-up innovation. Today, rready serves over 40 clients in 15 different countries across various industries, including renowned companies such as BMW, Swisscom and TetraPak.

Skills Required