Job Description

Ready for a new challenge?

For 10 years, Swibeco has been supporting Swiss companies in valuing their employees through simple, modern and effective benefits solutions.



Founded in Switzerland, Swibeco now relies on a team of 60 committed employees across our offices in Lausanne and Zurich, united by a mission:

to provide Flexible Benefits that create real impact

.



Swibeco has more than 9'000 corporate clients in Switzerland, including major brands such as AXA, Swissquote, FedEx/TNT, Alcon, Decathlon, Capgemini, Holcim, Sprungli, SAP, etc.



Our strength? A perfect understanding of local issues, a human approach, and a technology designed to make a difference.

About the role

:

To support our E-commerce & Operations teams in Lausanne, we are looking for a

B2C Coordinator Intern for 6 months with the possibility of permanent employment

. This exciting opportunity will allow you to work in a fast-paced, entrepreneurial environment and make a real impact while helping us scale our business.



You will report to the Partnership Development Manager and work closely with the Head of Operations & AI transformation, as well as other internal teams. Your goal will be to help deliver a smooth user experience by coordinating daily tasks and contributing to operational improvements as well as to support our B2C users operations and help manage the day-to-day back-office tasks linked to our e-commerce activity.

This is a great opportunity to learn the ins and outs of operations in a growing company and gain hands-on experience in both user management and process management.

1.

Support B2C user operations

Coordinate with our external service provider to ensure user requests are handled properly. Help follow up on complex or sensitive user cases (e.g. delays, order issues, etc.). Collaborate with internal teams to find quick and effective solutions for our users. Join weekly calls with the support provider and track key issues or improvements. Suggest improvements to internal procedures when inefficiencies arise. Help monitor basic KPIs (request volume, resolution time, recurring issues)..

2.

Assist with e-commerce back-office tasks

Help monitor daily order flows, returns, and stock synchronizations. Improve the price scouting process (IA) and ensure a dynamic price-monitoring. Identify and help resolve issues (e.g. tracking errors, stock mismatches, import problems). Coordinate with tech and logistics teams as needed. Maintain and update internal records, dashboards, and documentation. Support product and partner data management, assisting the Partner Manager for Multimedia.

3.

General operational support

Assist in documenting processes. Help identify improvements to simplify workflows. Support team members with ad-hoc operational tasks.

Requirements

Who We Are Looking For

:



You are about to graduate with an

Advanced Diploma

of Higher Education or Bachelor's degree

in Commercial / Business Administration or equivalent. You have excellent interpersonal skills and a strong customer orientation; you are proactive and positive by nature. You are attracted to Scale 'up environments, and you want to make a difference in a fast-growing organization. You are a critical thinker and always on the move. You are curious and enthusiastic about learning about many topics. You speak fluently

English

and

French

or

German

You have a "can-do" attitude, are a quick learner, and have an entrepreneurial mindset. You are looking for a long-term position, not just a 6-month internship.

Benefits

What We Offer

A six-month internship with the

possibility of transitioning into a permanent role based

on performance. A dynamic and supportive scaleup environment where you can make a meaningful impact. A professional and stimulating workplace that fosters growth and development. Meal and Mobility allowance on your Swibeco Card. Gifts for birthdays/jubilees/Christmas. Permanent discounts for your daily savings on over 150 leading brands. A collaborative and fun team, flexible working conditions, and modern office facilities. Free coffee and beverages to keep you energized! Nice offices close to the lake and the public transportation.


If you are excited about this opportunity and meet the qualifications, we would love to hear from you!

We do not consider applications from employment agencies

.

Job Information

Date Opened


09/16/2025
Job Type


Training
Industry


Technology
Work Experience


0-1 year
Salary


CHF 2'000/month + benefits
City


Lausanne
State/Province


Vaud (fr)
Country


Switzerland
Zip/Postal Code


1007